The Learning Organisation

Think about your best-performing contact centre manager.

Now ask: do they have a formal, nationally recognised qualification to back their expertise?

If the answer is no — you're leaving performance, credibility, and retention on the table.

TLO's Contact Centre Manager qualification is one of the most comprehensive on the NQF — built for the realities of modern customer service leadership.

📋 Qualification Details:
✅ SAQA ID: 99687
✅ NQF Level 5
✅ 285 Credits
✅ SETA Accredited | SAQA Registered

What your managers gain:
👥 Skills to lead high-performance teams through pressure and complexity
📊 Frameworks to manage KPIs, SLAs, and quality consistently
🗣️ The ability to handle escalations and drive genuine customer experience
📜 A formal credential that employers and clients respect

Great contact centres aren't accidental. They're led by qualified people.

Let TLO make sure yours is one of them.

📩 [email protected] | 🌐 www.tlo.co.za | 📞 010 612 0679

24 years ago, TLO was founded on a simple but powerful belief:

When you invest in people, everything else follows.

Since 2002, we've watched that belief prove itself over and over again — in contact centres, logistics companies, tech firms, government departments, and everything in between.

Here's what 24 years looks like in practice:
✅ Thousands of South Africans holding nationally recognised qualifications
✅ 50+ SAQA-registered, SETA-accredited programmes
✅ Delivery across virtual, blended, online, classroom & microlearning formats
✅ A B-BBEE Level 2, 100% women-owned business that walks its own talk

We haven't been doing this for 24 years because it's easy.
We've been doing it for 24 years because it matters.

🌐 www.tlo.co.za | 📩 [email protected] | 📞 010 612 0679

Wishing all those celebrating a peaceful and meaningful Eid filled with reflection, gratitude, and time shared with loved ones.

May this special occasion bring joy, strength, and blessings to your homes, families, and communities.

Eid Mubarak from all of us at TLO.