MST ROYAL Call Center

MST Royal Call Center we only take people with Grade 12 with Experience in Call Center for the month of April

We are seeking energetic and reliable professionals to join our team as Call Center Personnel. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary. Our Call Center Personnel are often the first point of contact for customer’s product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. Requirements Grade 10, 11 and 12 and or Equivalent Energetic and Reliable Quick thinker Problem Solver. To apply Call our Office Manager directly on 071724 4384 or WhatsApp Bianca on 0631504179

Well Spoken people are the people we need in our call center
Responsibilities
Drive significant growth and profitability in the context of cost management
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
Job Description:
• Selling advertising space to various clients
• Generating your own leads
• Growing in sales
Personal Attributes:
• Creatively Persistent
• Be Passionate
• Resilient
• Confidence
Requirements:
• Grade 11
• Excellent communication skills
The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
We offer training for 3 days to those without experience and offer a lifetime qualification in contact center
If you are as eager as we are to have you join our team, please apply on 071 724 4384

We are currently looking for energetic and outspoken individuals in our Call Centre sales department.
NO EXPERIENCE NEEDED
SKILLS NEEDED
Basic computer skills.
Good Communication skills
Can work independently in a team
High Personal Motivation
Enthusiastic and willing to Learn
Adaptable, Learn Quickly
Agents will be performing General Call Center Duties, Inbound and Outbound, Customer service and so many others.
Ability to work in a fast paced environment.
Be able to speak two language.
No Experience Required, Training will be provided.
We would like to offer you a few of our amazing benefits should you wish to join our growing Sales Team:
Uncapped commission structure
Basic salary
Monthly incentives
Attendance & Performance bonus.
TO APPLY FOR THESE JOB CALL 083 947 5514 or WhatsApp 0717244384
Due to the covid 19 all applicants will undergo the online training before start working

MST Royal Call Center we are looking for well Spoken people to work immediately
Responsibilities
Drive significant growth and profitability in the context of cost management
Manage costs / expenses within approved budget to achieve cost efficiencies
Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
Job Description:
• Selling advertising space to various clients
• Generating your own leads
• Growing in sales
Personal Attributes:
• Creatively Persistent
• Be Passionate
• Resilient
• Confidence
Requirements:
• Grade 11
• Excellent communication skills
If you are as eager as we are to have you join our team, please apply by just sending the word Call via WhatsAppto 071 724 4384/ call Manager direct on 074 733 0652// Cv send to [email protected] Full Training will be provided in-house

The Call Center Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the inquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Center Agent is responsible to return voice messages and abandoned calls and contact members to obtain outstanding information.

The Call Center Agent provides assistance to the employer, member, the consulting and claims teams and external service providers. The Call Center Agent reports to the Call Center Manager. DUTIES AND Responsibilities Answer call within 3 rings.

Attend to all walk-in visitors.

Investigate and resolve all member benefit statement related inquiries.

Escalate urgent requests by completing the claim escalation sheet daily.

Identify caller / visitor and verify security information by requesting the callers / visitor’s designation / relation and or employee number, r, employer name or levy number.

Obtain inquiry / request by actively listening; display the ability and desire to listen and be sensitive to callers / visitor’s needs.

Repeat the inquiry / request and ask multiple questions to understand the inquiry / request.

Respond to the inquiry / request by resolving the inquiry / request with an appropriate response or solution in a quick and accurate manner and to the caller's / visitor's satisfaction.

The Call Center Agent requires a knack for subtly steering conversations to diffuse anger and resolve issues and concerns which is essential when communicating with callers / visitors.

The Call Center Agent must recognize when to express empathy (one of the most important qualities), how courtesy conveys respect and the power that the tone of voice has on caller / visitor perceptions.

Respond to all calls / visitors in a professional and courteous manner and display a positive attitude - Call Center Agents are the face of the company.

Be a team player at all times as successful call centers are staffed by agents who act as a team.

Treat each inquiry / request uniquely to ensure client satisfaction.

Be able to effectively multi-task.

Attend to customer needs on the phone, update records on the system, take notes, and complete other post-call duties.

Be organised and efficient in order to complete all tasks quickly and accurately.

Respond to allocated emails within 24 - 48 hours with the appropriate response.

Strictly adhere to the rules and policies of the Fund, legislation, administration procedures and service level agreements.

Maintain and improve quality results by adhering to standards and guidelines; recommend improved procedures.

Attend internal and external training required.

Meet production standards in terms of quantity and quality.

Accept accountability and take responsibility for tasks.

Build and maintain relationships at all levels with internal departments to enhance organizational effectiveness and efficiency.

Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.

Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.

Any other duties as determined by the business needs and to participate in all organizational events as required.

Participate in work forums created by the employer such as Occupational health and Safety and Employment Equity
071 724 4384