Capability BPO

We are delighted to announce that on 28 November, Capability BPO™ received certification from COPC Inc. for one of our large American global e-commerce clients.

COPC (Customer Operations Performance Centre) is the global leader in customer experience consulting, training, certification, and research which transforms operations to deliver exceptional customer experiences. It provides a structured approach to all engagements with the customer for the best possible outcomes, as per the customer service industry standards.

There are four key components to the COPC standard which include:
• Leadership and Planning
• Key People processes
• Key Business processes
• Goals and benchmarks to work towards ensuring a high-performing customer service organization.

COPC certification enables us to be recognized as a trusted leader in the industry, ensuring that we are focused on increased customer satisfaction, keeping costs to a minimum, and improving revenue.