Uku Inbound

Customer support reps are the heroes of the customer journey, but overflowing inboxes often slow them down.

Gemini for Google Workspace can help CX teams handle high volumes of inbound requests in less time.

Take this scenario for example:

A CX rep receives an email from a customer who is frustrated. His fitness tracker won’t connect to his phone anymore. His email details the steps he’s already tried, and expresses his disappointment because he relies on the tracker for his workouts.

With Gemini your Rep can:

⭐️Organise and summarise: Gemini is used to quickly analyse the email. It highlights key points like the specific problem, steps taken, and the customers frustration.
⭐️Draft a faster response: With Gemini’s “help me write” feature, your rep can draft a response that acknowledges the issue and offers solutions based on the steps he’s already taken. Gemini might suggest steps like checking for app compatibility or resetting the tracker to factory settings.
⭐️Refine and respond: Your rep then personalises the drafted response with empathy for the situation and adds clear instructions for the next steps. She encourages the customer to reply if these don’t work and offers to connect him with a technician if needed.

Gemini for CX teams has the ability to significantly decrease response times, increase the number of resolved cases, and ultimately increase customer satisfaction.

Sound like something your team needs? Get in touch, we’re running a FREE 1 month trial 👉 DM or email [email protected]

So many businesses fall into the trap of juggling multiple tools to run their business

It’s not effective and not a great way to grow 🚀

There’s a better way 👏 understood this challenge deeply, they went from being a marketing platform to a comprehensive growth engine, offering an all-in-one solution for:

✔️Marketing: Generate leads, nurture prospects, and close deals.
✔️Sales: Automate tasks, streamline your funnel, and boost conversions.
✔️Customer Service: Delight your customers with personalised support.
✔️Content Hub: Create and publish content with ease.
✔️Operations Hub: Streamline and harmonise customer data effortlessly
✔️Commerce Hub: Request and collect payments, streamline subscriptions, and increase efficiency with automation and reporting.

But here’s why we believe it’s the ultimate growth engine:

✔️All-in-one platform: Manage everything in one place for seamless workflows.
✔️Data-driven insights: Make informed decisions based on real-time data.
✔️Scalable and flexible: Grows with your business, no matter the size.
✔️Seamless integrations: Connect with the tools you already use.
✔️Unmatched security: Relax knowing your data is safe and secure.

If you’re ready to streamline your business and grow faster, DM or email us at [email protected]

✅ Project Managers, this one’s for you! ✅

Tired of juggling multiple tools to manage your projects? 🤯 Google Tasks + Google Calendar = Your productivity dream team!

// Create tasks directly in your calendar.
// Organise, prioritise, and set deadlines.
//See tasks alongside your schedule.
// Stay on top of deadlines and boost productivity.

All within

Want a FREE 1-month trial of Google Workspace? DM us! 📩