Remarkable

“While your promotional team is out there making noise to get you new customers, you’d be much better off turning your existing customers into repeat customers and ambassadors.”
– Seth Godin

Let me help you do that.

Some great advice here — not just for startups, but for any solopreneur or small business owner who wants to provide a remarkable customer experience.

Don’t miss the anecdote about sending a personal thank you card.

Do Things that Don't Scale July 2013One of the most common types of advice we give at Y Combinator is to do things that don't scale. A lot of would-be founders believe that startups either take off or don't. You build something, make it available, and if you've made a better mousetrap, people beat a path to your door as promi...

Inbox Zero: Good.

Mailbox Zero: Not so much.

Make a difference in someone’s life today with a thank you or other encouraging card.