Power Hungry Performance

"Nobody knows everything"

The day you walk into work and think you know it all, that's the day you should hang up the towel. If you think you know everything, you've stopped growing and stopped learning.

If you're ready to continue learning, join us at The Diesel Alliance keep this conversation going!

The Diesel Alliance is bringing diesel professionals together into one space to help each other and learn from each other.

What one diesel shop owner thinks is a sleazy upsell, another diesel shop owner sees as a compassionate upsell with the customer's best interest in mind.

If a truck pulls into a shop with a rotten cab bushing, is it in the customer's best interest to only sell them the rotten bushing at the time?

Or would this be a great opportunity to upsell the customer into a full set of Silicone performance cab bushings, so they never have to do this job again?

One option ensures the customer will be back for future repairs in the same area; the other leaves the customer with confidence that the job was done right, and a truck that rides down the road better than it ever did before.

The compassionate upsale always has the customer's best interest in mind.

The Diesel Alliance is a platform where diesel performance and repair professionals can come together to share tips and tricks of the trade to help each other grow and learn.

This tip right here could save you thousands of dollars in a "he said, she said" argument. Or it could be the win in court if a customer decides to take it that far.

INSPECT everything on every vehicle that comes into your shop. It takes a little extra time, those estimates take longer to write up, but you are covered!

Tell us a story you've encountered like this in the comments.

What do you do as a diesel professional when a customer becomes a serious problem? Think 1 star Google reviews, super one-sided, only half of the story, slander around town to the locals etc.

You simply CAN NOT! Ignore them, you have to address these situations. You have to answer those one-star reviews with facts and professionalism.

If you've dealt with one of these situations, let's hear about it in the comments!