Redpoint Global

Redpoint Chief Marketing & Strategy Officer John Nash tells CMSWire that 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝗳𝗼𝗿 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁, 𝗼𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝘁𝗼𝘀𝘀 𝘁𝗿𝗮𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗞𝗣𝗜𝘀 𝗼𝘂𝘁 𝘁𝗵𝗲 𝘄𝗶𝗻𝗱𝗼𝘄 𝗳𝗼𝗿 𝗺𝗲𝗮𝘀𝘂𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗶𝗺𝗽𝗮𝗰𝘁 𝗼𝗳 𝗖𝗫. The article – “Top CX Metrics that Matter Today” – dives into the changing landscape and describes some emerging metrics that brands should be aware of.

🔗 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗮𝗿𝘁𝗶𝗰𝗹𝗲 𝗵𝗲𝗿𝗲: https://www.cmswire.com/customer-experience/top-customer-experience-metrics-that-matter-today/

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Why is it such a headache to create personalized that will drive traffic and sales?

A lot of retailers still face a time-consuming, complex process to turn customer data into actionable insights and engaging experiences. So, how do you simplify that process while making the most of your existing resources?

Join us for next week’s webinar where Stephen Zisk will explore how to overcome the operational complexity of personalization and how you can unlock the full potential of your customer data.

📅 Thursday, September 26
🕚 11:00am ET

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Don’t let CAHPS scores get you down! Our latest blog shares insights on how you can build trust with members and, ultimately, increase satisfaction by better utilizing your data to personalize and improve member interactions.

We can all agree that CAHPS scores are more than just a measure of member satisfaction. They reflect the quality of interactions and trust between patients and healthcare organizations. A member who trusts his or her health plan is more likely to engage in healthier and cost-saving behaviors such as scheduling preventive screenings or getting a flu shot. Adopting a patient-centric approach not only improves outcomes but also fosters a more positive and trusting environment for healthcare delivery.

𝗖𝗵𝗲𝗰𝗸 𝗼𝘂𝘁 𝘁𝗵𝗲 𝗯𝗹𝗼𝗴 -> https://bit.ly/3MFT4WH

Let’s talk about how you can make the most of your data to increase CAHPS score.