Elite CSP Agents LLC

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Service Type: Non-Trip Phone Customer Support
Pay $14-$15 per hour
Training Starts 7/29/2019
Earn While you Learn Client
2-3 Customer Service/Call Center Exp.

What to Expect for Non-Trip Customer Support:
• Handle calls from customers with issues relating to activities such as website issues, profile issues, property issues, and more.
• Provide knowledgeable, friendly client service to the customers and properly resolve customer challenges as needed by phone and/or email
• Research and troubleshoots problems using available resources
• Escalate issues appropriately
• Respond professionally to inbound contacts, including urgent situations
• Compose thoughtful, articulate, and accurate messages, or customizes prepared responses to customer emails.

Elite CSP Agents MUST demonstrate experience in the following:

• Problem solve, mediate, and negotiate
• Providing service with patience, empathy, a unique ability to manage stress, the ability to work under pressure and adapt to adverse situations
• Efficient in writing and verbal communication.
• Able to provide knowledgeable, friendly and eloquent customer service.
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
• Familiarity with ticketing systems
• Strong mediation skills and experience working with users to identify best solutions.
• Experience with policy work and/or help resource project management.
• Previously, experience with creation of online help resources