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It’s time that we talk about the human cost of Amazon Black Friday deals.
11/11/2025
☕ LATTE OR LATE?☕
In the spring, Starbucks brought in new CEO Brian Niccol with promises of brewing something new and bringing customers back to the coffee giant.
Has it worked?
According to customers: Long waits persist, service is sluggish, and drinks aren’t ready on time.
See the report for yourself: https://thesoc.org/resources/starbucks-turnaround-grinds-to-a-halt-customers-endure-grande-lines-and-wait-times/
Starbucks Turnaround Grinds to a Halt: Customers Endure Grande Lines and Wait Times In September 2024, when Brian Niccol was tapped to lead Starbucks, becoming the fourth CEO in nearly a many years, the company was faltering. In the previous year and a half…
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