Everest Coaching Systems

Vision and Perseverance Win the Race!

Sometimes, when things get challenging on your path as a business owner you have to commit yourself to moving forward, regardless of the discomfort and fear surrounding the next steps. When you fuel your big vision with perseverance and the spirit of “only forward,” you eventually meet your success.

Here are some steps you can take to keep moving forward despite adversity:

Vision and Perseverance Wins the Race What should go hand-in-hand with a big vision is the perseverance you’ll need to keep moving forward. If you’re a Game of Thrones watcher, there was a great line in an episode when Stannis Baratheon was being advised about the lack of wisdom in starting a battle in the snow. He responded: “We ...

Do you feel like you’re treading water with your business and not making progress towards your goals?

Or are you having trouble choosing business goals to work toward this year in the first place? Every entrepreneur wants to own a successful and profitable business, but it's not always clear how to get there.

If you want your business to be more profitable than ever before, over the next several weeks I am going to share some suggestions for how to make it happen. And remember: Building a successful business is a marathon, not a sprint.

1. Focus on Customer Service

According to a study by NewVoiceMedia, 51% of customers will not repeat business with a company after a bad service experience. Other studies have shown that it takes several positive customer experiences to make up for one negative one.

Given that loyal customers make a much easier sell, make good customer service a priority. Examine your current customer service and make the changes that need to be made to ensure that your small business is providing service superior to that of your competitors.

You may need to invest in staff training, revamp your office policy, or make basic improvements such as responding promptly to voicemails or emails from customers.

One thing we always work on and practice is HOW we are answering the phone. The PROCEDURE never changes.

My team must put on a smile and say the same thing EVERY TIME they answer the phone:

What is your team saying? Your front desk is the first line of contact with your office and your business. Are you leaving a good impression?