ShyftOff

One week until CCW Orlando.

We're heading to Orlando to talk about something most contact centers are quietly struggling with: what happens to your workforce after AI takes the easy calls.

The volume dropped. But the complexity? It spiked.

If you're rethinking how to staff, train, and support agents in a world where every remaining call is an escalation—come find us.

Our workshop is taking place on Wednesday, January 21st at 1:30pm: "Redesigning Your Human Workforce Model for the Post-AI Contact Center"

See you there.

The winning formula for contact centers using agentic AI or AI agents will require a strategic mix W2 and 1099s.

This is where Agentic Workforce Delivery Platform comes in. 🚀

Contact centers can fully automate and orchestrate a scalable, human workforce of 1099 agents alongside your AI agents and internal agents.

Experience the future of contact centers.

Listen to the full podcast here: https://hubs.li/Q03QDPJr0

MYTH: Remote agents can't handle sensitive data securely.

REALITY: Zero-trust endpoint security makes remote teams just as (and sometimes even more) secure than office-based ones.

Many companies are pulling agents back to offices based on outdated security assumptions.

Meanwhile, smart contact centers are using zero-trust frameworks to unlock global talent while strengthening data protection.

Join ShyftOff CEO Trevor Clark and ThinScale's Lauren Taggart for a myth-busting session on:

🔒 How zero-trust actually improves with scale
🔒 Real examples of instant, secure agent onboarding
🔒 Why BYOD + zero-trust beats traditional office security

Don't let security myths limit your workforce potential.

Save your spot here: https://hubs.li/Q03whvV10

Let us show you how you can solve this 👇

Tomorrow at 1pm ET we're going in-depth on how smart contact centers are staffing in 30 minute intervals to eliminate shrinkage.

If you're a contact center leader struggling with understaffing or overstaffing you won't want to miss this.

Sign up here: https://hubs.ly/Q03tBTkq0

When two security-obsessed companies partner, magic happens.

ShyftOff enables flexible workforce management. ThinScale provides zero-trust endpoint security.

Together, we're solving contact centers' biggest contradiction: the need for both speed AND security.

Our secret?

Understanding that modern security isn't about building walls—it's about verifying everything, everywhere, every time.

Join our Founder and CEO, Trevor Clark, and Lauren Taggart, Director of Sales and Marketing at ThinScale to learn:

How on-demand staffing works with zero-trust infrastructure

Real-world examples of secure, instant scaling

How agent and customer data is protected with multi-layered security

Learn how to remove your security blockers and unlock the tools to deliver an exceptional customer experience.

🎟️ Register here: https://hubs.li/Q03tbphn0