Agility Network Technologies

Full Job Description

Agility Network Technologies, a local IT Managed Services Provider in North Florida / South Georgia for over 14 years, is growing and seeking a qualified IT Network Technician.

Your primary responsibilities will include:
· Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.
· Installing, migrating, and managing Windows Server environments up to 2019
· Providing remote support, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server as well as Office 365.

· Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.

· Actively collaborating in the development and maintenance of IT Support processes
· Identifying infrastructure system needs and providing feedback for development.

The ideal candidate will be self-motivated with the ambition to problem-solve, resolve issues and possess the ability to effectively communicate and be able to work independently or in a team environment. This a dynamic environment where our team works from the office as well as local client offices as needed. We are only interested in candidates that already reside in our service area.

Folks this is important news!
After January 14, 2020, Microsoft will no longer provide security updates or support for PCs running Windows 7. Now is the time to evaluate your current desktop environment and plan for this end of life event. Agility is focused on helping your business created a cost effective and phased replacement plan. Please give us a call 850.205.0160 or email us at [email protected] to schedule an audit!

Windows 10 Adoption Lethargy Is Putting Security On The Line New research reveals that there is a lazy attitude towards upgrading systems to Windows 10. A lethargy that could prove costly as the security risk of not moving to Windows 10 is about to become much more significant.

Big Bend Cares would like to thank Agility Network Technologies for being a Silver Sponsor of Artopia 2019!