CSM Practice

Facing customer churn?

Discover the game-changing strategies from Varda Tirosh, Chief Customer Officer at Optimove, on this episode of the CSM Practice podcast. Varda shares her insights on revolutionizing customer retention with her unique churn management framework. Tune in to transform your approach and keep your customers loyal.

Don't miss out—click the link to listen now! https://loom.ly/JjDLqmE

Ever wondered how compensation impacts NRR? 🤔 We've cracked the code!

Check out our key findings:

- Metrics behind variable comp 📊
- Upsell incentives prevalence 💸
- Services vs. software: The incentive divide 🔍

💡Uncover more insights with our infographic: https://loom.ly/fwI6jIE

Ever thought about a career in Customer Success or shifting gears within tech?

Hear from Imro Budhoo (Basware) and Waseem Shaikh (BrowserStack) as they share their journey and tips for a smooth transition into Customer Success.

🔑 Learn about:
- Career transition strategies
- Must-have skills for success
- How to create meaningful customer relationships

Ready to jumpstart your Customer Success journey? Listen now: https://loom.ly/UjfcXMo

💬 We'd love to hear your takeaways. Drop a comment below!

🌟 Discover the power of emotional intelligence in leadership with Jojo Kalita!

Dive into her strategies for boosting team collaboration, enhancing group dynamics, and fostering a high-performance culture. Perfect for CEOs looking to elevate their approach to customer success and team management. 🚀

👉 Watch the full episode for actionable insights: https://loom.ly/CkzbFR8