CustomerServ

There is a growing interest in socially conscious outsourcing — also known as impact sourcing — in the call center industry. BPOs that engage in this business strategy must deliver excellent performance in addition to creating jobs for disadvantaged individuals. Check out my latest article as we delve into this important topic.

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Which call center KPIs should you measure for performance and productivity—and which should you ignore? We answer 8 questions regarding metrics in our latest blog post.

Call Center Metrics and KPIs to Measure Performance and Productivity We answer the eight questions regarding the best metrics and KPIs that call centers should use to measure agent performance and productivity.

Recently I had the opportunity to have a conversation with CanvasRebel where I discussed my journey, my views on success, and why there have been times I have had to pivot to fuel my company's growth.

Meet Nick Jiwa | Founder and President, CustomerServ We were lucky to catch up with Nick Jiwa recently and have shared our conversation below. Nick, appreciate you joining us today. What do you think it takes to be successful? We are pre-programmed to measure success based on financial milestones but monetary accomplishments alone, should not define s...

We are excited to announce CustomerServ’s $7500 Scholarship for Disadvantaged Students. We are seeking to help a deserving student who displays a passion for business and continued education. Application deadline is Aug 8. Visit our website to learn more: https://bit.ly/3wLd9Az