ServiceSkills Customer Service Training

Ever hear a customer service rep say "That's not my department"?

Those four words can undo months of relationship building. The Five Forbidden Phrases course teaches your team exactly which phrases to drop and what to say instead. It's one of 12 modules in the Essential Customer Service & Phone Skills Collection, hosted by customer service expert Nancy Friedman.

Stop losing customers to careless language. Start training smarter. 💡

Learn more: https://hubs.ly/Q04gbC1R0

Fixing a mistake isn't the same as recovering from one.

When a customer experience goes sideways, simply correcting the problem often isn't enough. Service recovery is a specific, deliberate process, and it's a skill most teams never formally learn.

The Six Steps to Service Recovery course walks your staff through exactly how to turn a disappointed customer into a loyal one. It's part of ServiceSkills' 12-course Essential Customer Service Collection.

👉 See the full course lineup: https://hubs.ly/Q04gbSzG0

Your CPAs passed the exam. But did anyone teach them how to talk to clients? 🤔

99% of accounting firms say soft skills matter when hiring — yet almost none provide communication training after onboarding.

The result? Clients who feel confused by jargon, frustrated by slow responses, and forgotten between tax seasons.

Our latest guide breaks down where communication breakdowns happen most at CPA firms and what to do about them. ✨

Read more: https://hubs.ly/Q04dF3Q80

Think about the last time you walked into a business and felt ignored. Or called a company and got a distracted greeting. Or sent an email that disappeared into the void.

How long did it take for that feeling to fade? Did it ever? 😬

First impressions are stubborn things. They color every interaction that follows. The good news: your team can be trained to nail them every single time.

Learn more here: https://hubs.ly/Q049KWZy0