Balto.ai

The best feedback happens during the call, not after it.

Balto's agent assist shows up in the moment, not in a scorecard three days later.

Here's what changed for this Balto customer.

On Wednesday, July 1, join Marc Bernstein, Founder and CEO of Balto, for a live webinar to see what agent assist can do when it actually understands the conversation as it happens and how that turns into stronger conversions, better retention, and a customer experience that sounds human.

What you'll take away:
- What Balto's AI is capable of on a live call, and why static scripts and checklists can't keep up
- How the moves your best agents make get put in front of everyone else, right when they need them
- A platform that's ready today, included for Balto customers and built to move the numbers you care about

Fresh off being named the 2026 Cloud-Based CX Solution of the Year at the CCW Excellence Awards, Balto has reinvented real-time guidance, and this is your first real look at the future of agent assist.

Register here -->

Agent Assist, Reimagined Balto CEO Marc Bernstein leads a conversation on the state of agent assist. We'll cover the UX revamp, intent-based guidance, and the platform shifts behind it all.

Balto is honored to be named the 2026 Cloud-Based CX Solution of the Year by CMP. Our CEO, Marc Bernstein, and VP of Marketing, Evan Fehler, accepted the award on behalf of the company onstage at the CCW Excellence Awards.

At CCW? Come stop by our booth #730 and meet the team behind the best CX software on the market.

Multitasking on a call usually means something slips through the cracks. Not with real-time AI guidance.

When your AI captures every detail and takes the notes, your agents can stay fully present with the customer.

When your agents have the right tools in the right moment, the whole team wins. From the agent to the executive and everyone in between, the insights gained from your contact center will set you apart from your competition.