Susan Moberly- State Farm Agent

State Farm friends and customers:

Our Customer Care Site location is here!

1831 W Kearney St., Springfield, MO 65803

Construction has started and will take at least a day and a half.

Appointments:
Right now, Friday, May, 8th is the expected first day of appointments. Appointments are critical. The facility will be able to handle about 110 claims per day. Please do not go to the site without an appointment. We want you to have the best experience possible.

Scheduling:
When claims calls, you will be presented all options. Virtual, Select Service as available and the Customer Care Site. Pick what is best for you. I believe the fastest experience will be virtual for those who feel comfortable with that. But, you are free to choose what is best for you.

Total Response:
There will be a combination of all local claim reps and an additional 266 reps. Most are already here.
Thank you so much for your patience, things are changing quickly! I know that does nothing for the last few days, but hang in there, help is on the way!!

If you have questions, please call us at 417-861-1489 or your claim rep.
Claims will send a text and then call to help you not miss a call from them. We know unknown numbers are not usually answered, so they will text you first before they call. Hope this helps!

Susan, Bethany and Jenni

To all State Farm policyholders, we are working hard to help you through today’s storms. We are working right now to secure a location to set up a mobile drive thru. The Catastrophe Team is on the way. They will park a big trailer in a parking lot, yet to be determined, set up tents and staff with adjusters. This will happen soon. You will be able to drive through and get your claim taken care of. In the meantime, feel free to file your claim through our office (417-869-2538) or on the State Farm mobile app. The mobile app is a good choice right now. If you call after hours, there is a prompt that will send you to claims 24/7. Sorry you have to go through this, but we are here to help! We will get you taken care of!!

Merry Christmas!! My team and I are looking forward to having time with our families during the Christmas season. Our office will be closed December 24th and will open up on Friday, December 27. In the event that you need help, you can turn in a claim at 855-259-8568.
If it is an emergency, please call Susan’s cell at 417-861-1489.
We wish you a Merry Christmas with your family and friend!!