STA Paratransit

When a person requests a certain time to be at a location by they expect you to adhere to the drop time and not make them late.

*** BLATANT REFUSAL OF SERVICE HERE ***

This was reported to me so now I am reporting it to you guys

A person called in to reservations to book a ride to go to church for Sunday Dec 25th as their own standing rides was cancelled because of the holiday. The person called in the week prior to book the trip. Somehow the trip was cancelled and NOT by the caller. Also the call that was placed to place the call was deleted from the system. They claim they can't delete calls. The caller gave them 4 different phone numbers to check a reservation just to make sure that the call had been deleted. It was deleted sure enough. My downstairs neighbor overheard me making the call as I used her phone as mine was dead.

This paratransit system needs to be completely redone.