DFW Recovery Solutions

Whatever you need we have you covered jumpstart, fuel delivery, lock out, computer diagnostics and of course Towing

customer: i have a complaint your driver couldnt transport my 3 children and i because he had a backpack and a cooler with him! thats unprofessional and sloppy! what do you have to say for yourselves?!
me: well ma'am my drivers drive at minnimum 14 hrs with no lunch hour guaranteed and no guarantee that calls will take him away from his area so they must plan accordingly. the cooler is so he can eat on the go because customers dont care if he hasnt eaten all day they care that he said he's be there in 30 minutes, the backpack is for additional clothing in case he gets dirty cold or wet and for anything he may need in case a call turns into a overnighter. did i effectively answer your question?
customer: well i waited 30 minutes and now im on the side of the road with my kids isnt that ILLEGAL to leave me stranded?!
me: no ma'am but having children under a certain age and weight limit not properly secured in a carseat is and he cannot per our company policy have them up front sitting on adults lap its a safety issue as well as a ticket violation. we can offer you an uber code to help you get home if you would like its not common practice but we try to assist anyway we can.
customer: no you left me stranded and thats what im going to report and im going to make sure i do a review and give it low marks, im very well known in my community i know many people you should have been more helpful im about to rain down doom on your company! (click)

2 hours later..... customer: you need to give me that uber code right now! we are still stranded!
me: i am so sorry code is only valid while tow in progress its to far outside the end of service, may i suggest you call on of your many friends of doom to assist you?

long story short ... dispatcher looking for job, has a little bit of a smart mouth lol (no not really, well not about the job part lol)