BenchmarkPortal Network - Asia

Team Huddles are vital vehicles for communication, coaching and morale building in contact center settings.

Are you and your supervisors currently optimizing team huddles to further your management goals?

This new video from BenchmarkPortal CEO Bruce Belfiore includes valuable tips you can employ immediately to increase the effectiveness of your team huddles. You may want to share it with your supervisor team, to improve best practices and impact performance results across your center.

Huddle sessions | How to Manage Team Huddles are vital vehicles for communication, coaching and morale building in contact center settings. Are you and your supervisors currently optimizin...

This video is designed to equip contact center agents with the essential skills and strategies to handle calls related to health insurance and healthcare with empathy and professionalism. Recognizing that these calls often involve individuals facing deeply personal, stressful, and sometimes life-altering situations, the video emphasizes the importance of going beyond routine customer service practices. It guides agents on how to provide genuine support, effectively address sensitive inquiries, and assist callers navigating complex medical insurance or care concerns. Led by your Contact Center Coach, this video blends practical advice with compassionate approaches to ensure every interaction fosters trust and offers reassurance during vulnerable times.

Handling Healthcare Calls | Online Call Center Soft Skills Part 40 This video is designed to equip contact center agents with the essential skills and strategies to handle calls related to health insurance and healthcare wit...

Being a mentor in your contact center is a great opportunity for you to grow in your career by providing guidance, support, and training that helps agents develop the skills and confidence they need to be successful. But what exactly does that mean, and what’s most important for being great in this new role?

In this video the Contact Center Coach, will provide some tips that you can use for developing your career and those of your fellow team members by becoming a great mentor.

How to Be a Mentor | Online Call Center Soft Skills Part 34 Being a mentor in your contact center is a great opportunity for you to grow in your career by providing guidance, support, and training that helps agents de...