Summit Technology

Congratulations to our Q2 Customer Feedback Winners - Zorah Williams, Todd Weight, Ashley Bitner!
We do not use SLAs in our customer agreements.
Most companies in our industry govern their actions and measure their customer success with arbitrary Service Level Agreements that are heavily slanted towards the vendor. Service companies often hide behind these SLAs to “prove to the customer” that they are performing well. We call these SLAs “contracted predefined excuses.”
The only measure we use for customer success is our actual customers and their feedback. It is NOT our customer’s responsibility to provide us with metrics – generally, we do that for them. So whenever a customer takes the time to provide us feedback – no matter if it’s good, bad, or ugly – we enter them in a drawing for some tech goodies and gift cards every quarter.
Great service isn’t just in our domain name, it’s in our DNA!

🚨 ALERT! Summit Technology is up for the BEST of SLC Award and we're just one day away from the voting deadline!

For small businesses like ours, this kind of recognition isn't just about bragging rights - it's about sustainability and growth in our community. Awards like this help local companies reach new customers who might never have found us otherwise! 💻

We've been turning tech nightmares into sweet dreams for our clients, and now we're asking for just one click in return. Vote for us by selecting Business > IT Services > Summit Technology!

Link to vote: https://app.bestofslc.com/vote

And hey - while you're voting, show some love to your other favorite local businesses too! We're all in this together.

Voting ends TOMORROW so don't put this in your "I'll do it later" folder – we all know how that ends up! 😉



Hit that follow button to join our tech-savvy community!

🎪 Feeling like a digital circus ringmaster?

We see you juggling those apps - Zapier for this, Dropbox for that, Calendly for the other thing... It's time to stop the madness!

Did you know Microsoft 365 comes packed with Power Automate, OneDrive, SharePoint, and Bookings? All built-in, no extra costs! It's like finding extra fries at the bottom of your takeout bag - but better!

Ready to simplify your tech life? Follow us for more game-changing tech tips that'll make your business run smoother than a freshly updated OS! ✨

🛡️ PSA: Your tech stack shouldn't look like a 90s mixtape - too many tracks just means more trouble!

Fun fact: Every time you add a new vendor, you're basically sending an engraved invitation to cyber troublemakers. But here's the tea: Microsoft 365 is like the Swiss Army knife of business tools - one tool, countless solutions, WAY fewer security headaches.

Your investors will love this move more than they love their morning coffee! ☕

Follow us for more smart tech moves that'll make your business sing! 🎵

Congratulations to our Q4 Customer Feedback Winners - Christy Davis, Kaitlyn Paskins, Cody Knowles!

We do not use SLAs in our customer agreements.
Most companies in our industry govern their actions and measure their customer success with arbitrary Service Level Agreements that are heavily slanted towards the vendor. Service companies often hide behind these SLAs to “prove to the customer” that they are performing well. We call these SLAs “contracted predefined excuses.”

The only measure we use for customer success is our actual customers and their feedback. It is NOT our customer’s responsibility to provide us with metrics – generally, we do that for them. So whenever a customer takes the time to provide us feedback – no matter if it’s good, bad, or ugly – we enter them in a drawing for some tech goodies and gift cards every quarter.
Great service isn’t just in our domain name, it’s in our DNA!