Oregon Senior Health Insurance Benefits Assistance Program

🚨 Attention Oregon EBT cardholders! We're seeing reports that some people’s November SNAP benefits are being stolen from their EBT cards. Electronic theft of benefits is a serious problem and is on the rise. Criminals are using methods like skimming devices, social media scams, phishing texts and more to steal card numbers and PINs. Once they have your information, they can steal your food and cash benefits. Learn how to take action and keep your benefits safe: https://bit.ly/protectEBTbenefits

If your benefits were stolen, please call 855-328-6715 immediately to cancel your Oregon EBT card and request a new one. Federal funding to replace SNAP benefits stolen by electronic theft ended last year, so we are unable to replace your benefits. If you need food help, visit https://needfood.oregon.gov to find free food markets, food banks, meal programs and more.

November SNAP benefits are here in Oregon! The federal government remains shut down, but ODHS was able to issue full November SNAP benefits with federal approval. We know how important these benefits are, so we worked quickly to begin issuing benefits last night. Everyone should have full November SNAP benefits on their EBT cards this morning, Nov. 7, 2025 - even if you normally receive SNAP later in the month.

Before shopping, check your EBT card balance to make sure their benefits have been issued. There are several ways to check your balance:

- Call ebtEDGE customer service toll-free at 888-997-4447
- Visit https://ebtEDGE.com
- Use the ebtEDGE mobile app

ODHS does not recommend any other EBT management websites or apps.

While the release of SNAP benefits is not a scam – we want everyone to remain aware of potential scammers who could be trying to take advantage of the confusion in this situation. Do not click any suspicious links in emails, texts or social media posts, and only trust ODHS for information about Oregon benefits. You can find tips to protect yourself from electronic theft here: https://www.oregon.gov/odhs/benefits/Pages/protect.aspx

Federal judges ruled that the Trump Administration must at least partially fund SNAP during the federal government shutdown.

What you need to know:

- November SNAP benefits have not been issued yet. The federal government has not released the funds to the states yet.

- You may not get your full November benefits right away. The Trump Administration is only partially funding November SNAP benefits for now. We hope that we will still be able to issue full November SNAP benefits when the federal government shutdown ends, but we will need direct federal approval.

- SNAP benefits have never been paused before. Some states and vendors, including Oregon and our EBT vendor, don’t currently have systems that can send partial benefits. We are already working on updates so we can send the partial benefits when we get them.

- Watch out for scams! We heard that, since the court rulings on Friday, some people have been seeing text, email, and social media posts telling them to click a link to get their SNAP benefits. Do NOT do this. It is a scam. Only trust information about your benefits from official ODHS sources. Learn more about protecting yourself from benefits theft: https://www.oregon.gov/odhs/benefits/Pages/protect.aspx

We know this situation is stressful. We are working to get answers and will share information as quickly as we can.

If you need food now, visit https://needfood.oregon.gov to find free food markets, food banks, meal programs and more.