Fresh Start Counseling

If you use ModivCare for non-emergency medical transportation (NEMT), either as a rider or as a facility/healthcare provider, we encourage you to FILE A FORMAL COMPLAINT each and every time that ModivCare fails to get you (or your patient) to a medical appointment on time, or fails to get you (or your patient) home in a timely manner after an appointment. ModivCare is a FOR PROFIT out-of-state company, listed on the NASDAQ Stock Exchange. In Maine, they have succeeded in supplanting many local non-profit transportation providers that used to contract with the State of Maine to provide NEMT services. They are now trying to take over MaineCare funded (aka Medicaid funded) NEMT services for the entire state in a new $750 million contract, which would push out the remaining local, non-profit transportation providers that still currently provide NEMT services to MaineCare members.

ModivCare is INFAMOUS amongst consumers and facilities/providers for being unreliable. Yet most people fail to file FORMAL COMPLAINTS when there are problems, leading to the company being able to cite statistics that make it seem like problems occur in less than 1% of their trips.

FILING A FORMAL COMPLAINT is as EASY as telling the ModivCare representative that you'd like to file a FORMAL complaint. Riders should tell the customer service representative/dispatcher on the phone (NOT the driver) using the same phone number they would use to schedule a ride (the phone number varies by region -- see the attached photos for a list). Facilities/providers should call ModivCare's Facility Department at 1-877-659-1305. ModivCare is required by their contract to report complaint data to DHHS, so that DHHS can include that information in their decision making process when contracting for NEMT services in the future.