Higher State Technology, LLC

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Higher State Technology is looking for two entry-level Help Desk Technicians to work in our Round Rock offices M-F, 8-5pm. You will be joining a pool of other technicians to serve our many customers, from residential to enterprise level, with most being in the SMB market. You may be in a call queue or making field calls for these Managed IT clients.

Our values focus begins with deep service - service to our clients, service to our team, service to each other. Our organizational structure is formed around Holocracy, which gives each member roles they fulfill with both accountability and decision-making permission in those roles. If you are self-sovereign and have an entrepreneurial bent, this may be the right place for you!

We’d prefer A+ Certification but will consider on-the-job experience too. Customer service experience is a must. This is an apprentice level role so salary is set for growth, but you will be offered a living wage to start.

Please send your resume and a cover letter to apply.

Responsibilities
• Work Help Desk tickets within SLA's
• Respond to customer issues via phone and email
• Provide customer assistance
• Document customer interactions through ConnectWise ticketing system
• Run diagnostics to resolve customer reported issues
• Properly escalate issues you are unable to resolve
• Install, make changes and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved
Qualifications
• Experience working in a help desk environment or in customer service
• Proficiency with Windows, MAC and IOS computers
• Excellent oral and written communication skills
• Detail oriented
• Highly organized
• Ability to diagnose and resolve basic computer technical issues
• Can lift and move computers, printers and other peripheral items

You must be able to work in a fast moving environment!

Additional Benefits you will enjoy:

Salary and Bonus opportunities
Health, dental, vision and life insurance selections
Vacation days as well as company holidays
HST Flourish™ - a Personal Growth and Prosperity Program