The Mandt System

Building a home of safety—and growing stronger together

Since our start 50 years ago, The Mandt System has always been about one thing: making your workplace feel safe and supported. We like to think of our program as a sturdy house—built one step at a time with care and feedback from the people who matter most: you.

Our latest update, Mandt 3.0, represents another thoughtful renovation—crafted from your suggestions and built for your everyday needs. It’s not just an upgrade—it’s our way of making your workplace feel even more like home. We’re glad to hear it’s moving in the right direction.

👉 Dive into the full story here:

Building A House - The Mandt System When we look for a new house, we want a place to live that is safe and meets our needs. Our goal at the Mandt System, from our beginning 50 years ago, has been to provide safety and meet the needs of the organizations who use our program. Mandt 3.0 has been one more step […]

Ever pause at the word powerful? One of our instructors recently asked if that term might sound harsh in our training materials. We heard that—and clarified it really means two beautiful things: the gentle influence your words and tone can have, and the energy you bring into a conversation. It’s not about dominance—it’s about shaping safe spaces where people feel seen, honored, and confident.

That’s powerful.

👉 Dive into the full post and discover why how we say something matters as much as what we say.

Understanding the Term "Powerful" in Communication - The Mandt System During a recent instructor training, I was asked a thoughtful question regarding the use of the word powerful in our materials—specifically, its use in reference to how we sound when we speak. The participant questioned why this word was chosen in the Mandt System curriculum and whether being p...

Our latest blog. De-escalation: From Knowledge to Application: To create safe workspaces, it is vital for our team members to be competent in the application of de-escalation skills. Presenting theories on de-escalation is not enough to prepare members of your team to de-escalate people who are behaving aggressively. This is true whether a person is being verbally or physically aggressive. Team members need to practice de-escalation in a safe and semi-realistic manner. Initially, team members should gain knowledge and understanding of de-escalation theory and techniques. Once this has been achieved, practical exercises are needed to teach team members application of the deescalation skills. Scenario based training can be utilized to adapt the skills to the local workplace culture. Skills can then be tested by certified instructors in a safe environment to ensure competency.

The Mandt System 3.0 curriculum incorporates practical communication and de-escalation skills and skill tests throughout the Relational curriculum. Tested communication skills include:

* Verbal skills

* Paralanguage skills

* Nonverbal skills

* I-statement skills

* Perception checking skills

De-escalation skills are divided into two categories: self regulation and co-regulation. Tested self regulation skills include:

* Affirming feelings and choosing behavior

* Regulated breathing

* Body scan

* Sensory grounding

Tested co-regulation skills include:

* Relaxed and safe presence

* Stimulus management

* Affect labeling/affirming feelings

* Generating options

* Cueing safer behavior

* Active Listening

* Reflective listening

When team members have competency in the application of the above listed skills, your organization is in a strong position to prevent and de-escalate aggressive interactions.

John Windsor – Vice President of Training, The Mandt System

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Our latest blog. Introducing Mandt 3.0: A New Era in Training: We’re thrilled to announce that in January 2025, The Mandt System will launch Mandt 3.0, a monumental leap forward in our training program. This update, built on feedback from customers and stakeholders, addresses key concerns many organizations face: training efficiency, learner engagement, and skill application in real-world scenarios. We’ve partnered with leading experts to incorporate the latest instructional design principles and technologies, making Mandt 3.0 more efficient, accessible, and impactful than ever before.

At its core, Mandt 3.0 retains our commitment to supporting people, not just managing behaviors. With 50 years of experience, we understand that preventing workplace violence and de-escalating conflicts starts with a relationship-centered approach. Here’s how Mandt 3.0 addresses your organization’s training needs and concerns:

Enhanced Instructional Design Across All Modules

One of the biggest challenges organizations face is ensuring that employees retain and apply what they’ve learned in training. To tackle this, Mandt 3.0 introduces a thoughtfully redesigned instructional framework crafted by adult learning specialists. This new design makes it easier for learners to grasp complex concepts and improve retention, ultimately leading to better application of critical de-escalation and conflict resolution skills in high-pressure situations.

Conversational Tone for Greater Engagement

We understand that training can sometimes feel overwhelming or unrelatable. That’s why Mandt 3.0 adopts a more conversational and approachable tone, creating a welcoming environment for learners from diverse backgrounds. With this new tone, employees are more likely to actively participate and apply the skills they learn, reducing workplace incidents and creating a more positive culture revolving around safety.

Reorganized Relational-Conceptual-Technical (RCT) Curriculum

Mandt 3.0 simplifies and streamlines the learning journey with a reorganized curriculum. The RCT curriculum now focuses on two certification levels—Relational and Relational-Technical—with Conceptual content included in each instructor certification.

The reorganized chapters are as follows:

* Chapter 1: Primary Prevention: Building and Maintaining Healthy Relationships

* Chapter 2: De-Escalation Skills: Self-Regulation and Co-Regulation

* Chapter 3: Intervention Skills: Technical Skills Introduction/Self-Protection Skills

* Chapter 4: Intervention Skills: Technical Holding Skills

For those familiar with The Mandt System, the core flow and structure remain intact, but the new layout makes it easier to navigate essential crisis prevention and de-escalation concepts. The Conceptual chapters will now be housed in a Conceptual Library, which will evolve over time and is included with each instructor certification.

All-in-One Learning Resources for Maximum Flexibility

Flexibility is a top concern for many organizations, especially those with diverse learning needs. That’s why Mandt 3.0 incorporates an all-in-one Student Learning Portfolio, which offers a comprehensive set of learning resources such as:

– eBooks and downloadable/printable student workbooks

– Access to all eLearning courses and paperless tests

– Videos and interactive images of physical skills

– Weekly microlearning refreshers

– Student certificates

These resources offer various learning options to suit different learning styles, ensuring continuous development even after the initial training. Priced at $14.99 USD / $19.99 CAD, the student learning portfolio provides a flexible, resource-rich training experience that supports long-term skill reinforcement and application. The student learning portfolio is required for student certification.

Updated Instructor Certification Fees

To help you plan for the transition to Mandt 3.0, we’re sharing our updated certification fees. Our goal is to offer a balance of affordability and value, ensuring your team has access to the enhanced curriculum and resources they need for effective training.

*Contact us for pricing for Holding for Medical Procedures and Enhanced Safety.

Looking Ahead: What Mandt 3.0 Means for You

We’re incredibly excited for the launch of Mandt 3.0 and the improvements it will bring to our training program. From the updated curriculum to the enhanced learning tools, we’ve designed Mandt 3.0 to be more accessible, engaging, and effective than ever before. As your organization prepares to upgrade to 3.0, we encourage you to explore how these updates can benefit your organization, helping you build a healthier, safer workplace.

Stay tuned for more updates, and don’t hesitate to reach out with any questions as we prepare for this exciting new chapter!

The post Introducing Mandt 3.0: A New Era in Training appeared first on The Mandt System.

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