Traver Connect

Do your service professionals follow key talking points when booking appointments? Is the amount of time service will take properly communicated?
It is ok if you don’t have answers to these questions. With our help, you can create processes and train your BDC to excel in all areas.

Can we help build your customer experience and excel at retention? Connect with us here:
https://traverconnect.com/contact-us/

Is there anything we can do to help you and your BDC move forward?

We have decades of experience in all things BDC and we would be happy to help!

Connect with us here:

https://traverconnect.com/contact-us/

In the last few months, we've looked at how the BDC has evolved from decade to decade, but it's time to shift our focus over to what matters most - the metric data.
Some of the key metrics you should be looking at as we move into this new era include:

1. Total Calls.
2. Appointment-related calls.
3. Non-Appointment calls.
4. Schedule appointment to appointment calls.
5. Which call type gives us the best ROI?

Is your BDC in need of assistance?

Connect with us here:
https://traverconnect.com/contact-us/

NEW METRICS PART 1

We know you're busy, and we want to make sure you have time for the important things in life. And what matters most of all? Your customers.

That's why we've made it our mission to help you focus on your dealership's service needs, so when they walk out the door after getting the care they need, they leave happy and willing to return.

You make a profit while also maintaining excellent customer care - because daily inbound contact with a BDC far outweighs sales interactions by 7-to-1!

Our Business Development Centers provide increased opportunity for this type of interaction between professionals with something specific to offer (you), while also supporting consistent metrics measuring industry best practices such as
Appointment rates,
All volume distribution types,
Marketing results from each agent

Ready to get started?
https://traverconnect.com/contact-us/