Visual Matrix

Happy Fourth of July from all of us at Visual Matrix.

Here's to a great weekend of full houses, happy guests, and hotel teams doing what they do best.

Wishing everyone a safe, sunny, and well-earned holiday.

Peak season, new hires, no time to waste. MOP gets your housekeeping team confident and working in minutes, not days.

https://zurl.co/pyv5m

Today we’d like to announce new chapter for Visual Matrix. We’re proud to welcome Lissa Marten as our new CEO, as Georgine Muntz transitions to the Visual Matrix Board of Directors.

Over the past several years, Georgine has helped Visual Matrix become simpler and more useful for the hotel teams who rely on it every day. We’re incredibly grateful for the foundation she has helped build for our team and our customers.

As incoming CEO, Lissa brings deep experience leading vertical software companies, with a focus on moving quickly, building strong teams, and staying close to what customers need today and in the future.

For our customers the relationships and service you rely on are not changing. Our focus is straightforward: continue making Visual Matrix simpler, stronger, and more useful in the daily work of running a hotel.

Please join us in thanking Georgine and welcoming Lissa to Visual Matrix.

A guest complaint about a broken AC or a busted lamp isn't really a maintenance failure.

It's a ticketing failure.

The issue existed before check-in. It just wasn't logged, prioritized, or resolved in time.

Five habits change that: log issues the moment they're spotted, assign priorities by guest impact, close loops with the front desk before rooms are assigned, use photos to kill back-and-forth, and track patterns so the same fix doesn't happen twice.

When maintenance runs on a real-time mobile platform, your team stops reacting to complaints and starts preventing them. 🔧

Read more: https://zurl.co/RPY58