Visual Matrix

A guest complaint about a broken AC or a busted lamp isn't really a maintenance failure.

It's a ticketing failure.

The issue existed before check-in. It just wasn't logged, prioritized, or resolved in time.

Five habits change that: log issues the moment they're spotted, assign priorities by guest impact, close loops with the front desk before rooms are assigned, use photos to kill back-and-forth, and track patterns so the same fix doesn't happen twice.

When maintenance runs on a real-time mobile platform, your team stops reacting to complaints and starts preventing them. 🔧

Read more: https://zurl.co/RPY58

If you’re heading to the Best Western East Regional Meeting, we hope to see you there!

We’ll be onsite and spending time at the Eastern Regional Meeting, so stop by and say hello! Whether it’s a quick check-in or a deeper conversation, we’re always glad to connect and learn what’s top of mind for your team.

For more than 25 years, we’ve partnered with Best Western clients, and we’re still energized by the relationships and momentum across the network.

Looking forward to seeing you!