Holiday Inn Express & Suites Reedsville-State College

School's out for the Summer! Congrats to the kiddos and a huge thank you to the teachers!
And to the 2024 graduates...Congratulations! Your future is bright

It’s a snow day for our Happy Travels Goose ❄️ Stay warm and safe out there ❄️

Congratulations to this years Penn State Class of 2022. We're looking forward to celebrating with your family and friends this weekend!

Job Summary:
A Front Desk Agent, represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care.
This position would be full time hours for our second shift.

Responsibilities:
include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout

Job Duties:
-Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures, inventory of vacancies, reservations and room assignments.
-Knows room locations, types of rooms available, and room rates.
-Registers arriving guests and assigns rooms.
-Coordinates room status updates with the housekeeping department
-Knows daily activities and meetings taking place in the hotel.
-Reports any unusual occurrences or requests to the manager or assistant manager.
-Manages and resolves all guest complaints in a professional and courteous manner
-Maintains a high level of professional appearance and demeanor.
-Performs other duties as assigned.

Advantages of being A Front Desk Agent:
There are many benefits For example :
-You learn valuable skills for customer relations, multi-tasking, and time-management.
-You also gain proficiency in all business practices and operations, including meeting and appointment scheduling and administrative work.
- Meet new guests from out of town
- Discounts at other IHG brand hotels
-Insider incentives reward