Catalyst Consulting Group, Inc.

If you're a human, you have History and you have Habits. Neither are who you are.

The irony.

I was invited, via LinkedIN, by a local, reputable university, to have a conversation with them about being a possible resource for them regarding their “Customer Experience” program.

I accepted their invitation, directly, via email (rather than via the meeting link they had sent to me.) I was given access to an online calendar, to select a time open on their side. I did so.

I received two follow-up reminders from them as well, prior to the scheduled time.

Instead of requesting that I call them directly or them calling me directly, they provided a Zoom call-in number and meeting ID number. (Not a video meeting.)

I arrived early and dialed in. I sat listening to……nothing.

I hung around for minutes, waiting. Past the agreed-upon start time. I heard another call coming in on my other line, so I hung up and took the other call.

My Customer Experience: POOR. Laughing loudly.

Best feedback EVER from a Client (2 business partners):
Me: Are we going to continue working together in 2023?
Them: Of course! When you're 114 years old and you have been in your grave for a long time, we're gonna dig you up every Tuesday, so you can come to our call!
😂🤣😂