ORCoWS

Creating a Great Experience

Creating a Great Experience Customer service is a term that is used frequently, but many times without really considering what it could be. Some people seem to understand intrinsically. Some companies do a great job with it. In my mind, customer service boils down to creating a…

Storytelling - Old Skill, New Buzzword

Storytelling - Old Skill, New Buzzword A few articles this year have caught my eye – from LinkedIn, Entrepreneur, Inc. Magazine to FastCompany and a series of TED talks. It’s always intriguing what the “new” thing is. A quick Google search lets you know for certain, it seems the new buzzword…

Passion or Obsession

Passion or Obsession I follow the Dalai Lama on Twitter and Facebook. That looks really weird written down, by the way. I sound like a stalker. But I really love seeing his insights and thoughts throughout the day. It helps keep me centered. This morning, he tweeted about…

Grief and Remembrance

Grief and Remembrance Everyone goes through the loss of a loved one sometime in their life. It could be a friend or family. Sometimes it is a pet. For many people I know, myself included, the loss of a pet is like the loss of a close friend or family. Last Friday, I lost my…