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Creating a Great Experience 08/31/2013

Creating a Great Experience

Creating a Great Experience Customer service is a term that is used frequently, but many times without really considering what it could be. Some people seem to understand intrinsically. Some companies do a great job with it. In my mind, customer service boils down to creating a…

Storytelling - Old Skill, New Buzzword 08/02/2013

Storytelling - Old Skill, New Buzzword

Storytelling - Old Skill, New Buzzword A few articles this year have caught my eye – from LinkedIn, Entrepreneur, Inc. Magazine to FastCompany and a series of TED talks. It’s always intriguing what the “new” thing is. A quick Google search lets you know for certain, it seems the new buzzword…

Passion or Obsession 07/02/2013

Passion or Obsession

Passion or Obsession I follow the Dalai Lama on Twitter and Facebook. That looks really weird written down, by the way. I sound like a stalker. But I really love seeing his insights and thoughts throughout the day. It helps keep me centered. This morning, he tweeted about…

Grief and Remembrance 06/15/2013

Grief and Remembrance

Grief and Remembrance Everyone goes through the loss of a loved one sometime in their life. It could be a friend or family. Sometimes it is a pet. For many people I know, myself included, the loss of a pet is like the loss of a close friend or family. Last Friday, I lost my…

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