AskNicely

Every public review your customers leave is now doing two jobs: influencing the humans who read it, and shaping how AI systems represent your business to the next generation of buyers. Most businesses haven't caught up to that yet. We wrote a piece on why it matters, and what to do about it: https://hubs.li/Q04hT0cl0

Better self-service starts with knowing what's broken.

We've put together a free knowledge base assessment survey template to help you collect feedback on your support articles, so you can improve what's unclear, fix what's wrong, and make sure customers can actually help themselves.

Includes ready-to-use questions, a thank you message, and a simple framework for analysing the results.

📎 Free template here: https://hubs.li/Q04gZXyF0

Grab it and start improving your knowledge base today!

Use our free patient satisfaction score calculator to quickly measure how satisfied your patients are with the care they receive, and uncover opportunities to improve the patient experience. Calculate your score today: https://hubs.li/Q04gfdSD0

70% task completion sounds fine. But what about the other 30%?
20% still in progress. 10% gave up entirely. And without asking, you'd never know why. Task accomplishment surveys close that gap, pairing a simple yes/no/in-progress signal with an open-ended question that tells you exactly what users were trying to do and where they got stuck.

We've built a free template you can copy and paste straight into your platform today. Questions, intro copy, thank you message, and an analysis guide included: https://hubs.li/Q04fsq0l0

Trust is everything in banking.

A delayed loan approval, unclear fees, or poor communication can quickly drive customers away.

Our latest report shows how leading banks and lenders are using real-time feedback to reduce friction, improve retention, and drive growth.

Read more:

2026 state of customer experience in retail banking & lending Explore 2026 retail banking CX trends. Learn how trust, speed, and financial clarity drive retention, loyalty, and growth in banking and lending.

After years of working to help service brands deliver top customer experiences, we’ve learned that it’s easy for them to get buried in customer feedback. You can have as many spreadsheets, social mentions, reviews, and survey responses as you want, but they mean nothing without company activation. Today, that changes.

We are thrilled to announce the launch of AskNicely Reputation Manager! 🎊
For multi-location businesses, business reputation can't be treated as a "marketing metric"; it needs to be thought of as your growth engine.

Why? Because
- Positive reviews can slash customer acquisition costs by 18%
- Google reviews drive over 15% of your SEO ranking

Our new Reputation Manager brings your private surveys and public reviews into one unified, AI-powered powerhouse.

Here’s why your frontline (and your bottom line) will love it:
- Prompt the positive: Capture glowing reviews at the exact moment your customers are happiest.
- One dashboard to rule them all: Monitor and respond to feedback across hundreds of sites in one place.
- Proactive > Reactive: Use NiceAI to spot issues at the local branch level before they become a one-star review.
- Close the loop: Connect frontline action directly to online visibility and revenue.

As AskNicely CEO, Tony Ward, puts it: "Reputation isn’t something you manage after the fact; it’s built in every customer interaction."

It’s time to turn scattered feedback into your greatest competitive advantage. Ready to see how your reviews can do the heavy lifting for you?

Check out the full announcement here: https://hubs.li/Q04dJFhV0

Schedule a demo to get started today: https://hubs.li/Q04dJCjt0