Westwind Air Service

Westwind is looking for Customer Service Representatives! Our CSR's act as both customer service gurus and tour ambassadors to help sell and support the entire tour experience. Apply here 👇

Customer Service Representative / Reservations Job in Phoenix, AZ at Westwind Air Service Easy 1-Click Apply (WESTWIND AIR SERVICE) Customer Service Representative / Reservations job in Phoenix, AZ. View job description, responsibilities and qualifications. See if you qualify!

Position Summary

Our Customer Service Representatives act as both a customer service guru and a tour ambassador to help sell and support the entire tour experience. The mission of our CSR team is to own the customer experience from start to finish. From the first inquiry about how our tours work to meeting them in person and making their Grand Canyon tour an experience of a lifetime. As a CSR, you will be responsible for interfacing with customers, in –person, by phone, and with chat and email interactions. You will develop and maintain positive customer relations and coordinate with various other departments to ensure our tours and policies have been communicated accurately, that our tours happen as intended, and that customer requests are handled appropriately and on time.

Essential Duties and Responsibilities - The essential functions include, but are not limited to the following:

- Actively listen to customer inquiries to determine appropriate service actions and help them choose the best tour for them.

- Respond to customers via phone, email, and web-chats interested in booking tours and charters.

- Coordinate with the Flight Department to ensure a smooth tour process.
Communicate concisely and warmly welcome any customers visiting our facility.

- Coordinate the logistics for ground transportation to and from the airport.
Ability to handle cashier transactions and assist in other clerical duties such as required record-keeping and compliance.

- Resolve customer problems or concerns and solve company problems
Understand and comply with all FAA and Safety Sensitive requirements that may interact with your role.

- Other duties and tasks related to the success of customer interactions as assigned.

Minimum Qualifications (Knowledge, Skills, and Abilities)

- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

- Ability to use company software, Podium, TFBO, Email, and Notion.

- Ability to accurately serve as a cashier, including processing credit cards, making change

- Excellent oral/written communication, organization, and customer service skills
Ability to work in a team environment and take direction from management and supervisors

- Ability to read and interpret documents such as procedure manuals, work instructions; ability to write routine reports and correspondence
Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Westwind is hiring a Customer Service Representative! If you know anyone interested, send them here! 👉 https://employers.indeed.com/j/view-job?id=6f7c62a28376a8f43cea

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