Cloud Tech Gurus

Attention BPO Executive Leaders.

Your clients are spending millions every year on CX technology. CCaaS. AI. Workforce management. Quality assurance. Analytics.

And they're asking your team for recommendations.

They trust you. They see you as an advisor. But when they buy, the vendor gets paid and you get nothing.

The video explains exactly how we fix that.

Watch it, then DM me if you want to talk about what it looks like for your organization.

If you're running a BPO right now, this is worth 70 seconds of your time.

AI isn't coming for the BPO industry. It's already here, and the companies that built their business on seat counts and headcount growth are feeling it.

We put together a research-backed report on what the transformation actually looks like; not theory, not hype. Real data on what's changing, what the winning providers are doing differently, and a six-step blueprint for making the move.

The report is free. Grab it here: https://bit.ly/4dk2Z0T

Watch the video above first. Then let me know if you want to talk through it.

"𝐁𝐏𝐎𝐬 𝐬𝐭𝐢𝐥𝐥 𝐜𝐨𝐦𝐩𝐞𝐭𝐢𝐧𝐠 𝐨𝐧 𝐜𝐨𝐬𝐭-𝐩𝐞𝐫-𝐚𝐠𝐞𝐧𝐭-𝐡𝐨𝐮𝐫 𝐚𝐫𝐞 𝐛𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐨𝐧 𝐚 𝐟𝐨𝐮𝐧𝐝𝐚𝐭𝐢𝐨𝐧 𝐭𝐡𝐚𝐭'𝐬 𝐚𝐜𝐭𝐢𝐯𝐞𝐥𝐲 𝐝𝐢𝐬𝐬𝐨𝐥𝐯𝐢𝐧𝐠 𝐮𝐧𝐝𝐞𝐫𝐧𝐞𝐚𝐭𝐡 𝐭𝐡𝐞𝐦."

That's Siddharth Victor, SVP & Head of Support Services at Movate. 23 years in the industry.

The full conversation drops Thursday May 21 on The Contact Center Gurus Podcast.

Siddharth and Darren go deep on:
→ Why traditional BPO contracts are structurally misaligned with client needs
→ How a global gaming company went from 6% to 86% autonomous resolution
→ What outcome-based contracts actually look like when both parties have skin in the game
→ What kills most outsourcing engagements (and it's not the technology)

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