Palm Beach Historic Inn

Job Purpose
Reporting to the Executive Director, the Housekeeper contributes to guest comfort and ensures the daily cleaning and tidying of all the hotel bedrooms and any public areas.

Key Responsibilities
Customer Focus:
• To ensure that the department creates a professional impression to guests and team members.
• To review and act on Customer Service Reports relevant to your areas of responsibility to achieve positive and consistent results.
• To ensure routine maintenance is carried out in your areas of responsibility, reporting any damage and wear and tear, ensuring bedroom faults are rectified promptly.
• To organize and set up on-going deep clean schedules.
Business Awareness:
• To control all linen stocks and levels, ensuring linen and towels are controlled in accordance with hotel procedures.
Specific Job Accountabilities:
• To ensure efficient stores procedures, ensuring cleaning materials and guest supplies and groceries are adequate and stock levels in accordance with hotel business.
• To carry out stock takes as required.
• To ensure all charges are raised for laundry and dry-cleaning services, where appropriate.
• To maintain good effective working relationships with linen/laundry suppliers where appropriate.
Growing the Business:
• To positively approach sales opportunities to maximize hotels revenue and exceed budgeted targets.
• To suggest promotional opportunities to enhance hotel and department performance.
• To ensure a good relationship between all team members and make sure all are sales focused.
People Management:
• To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel.
• To ensure effective communication with your director by holding regular briefing sessions and attending all Monday management meetings.
• To compile the department Training Plan to meet the hotel business objectives and develop all team members.
• To correct unacceptable behavior and performance in line with the company disciplinary procedures.
Controlling the Environment:
• To ensure the department operates effectively on a day-to-day basis, ensuring company standards are met and delivered consistently with attention to detail. This to include ensuring shift controls and procedures are adhered to.
• To comply with statutory and company requirements for Health and Safety, Food Safety, Risk Assessment, Licensing Laws, Disability.
• To review and co-ordinate action on Hygiene Audits for Covid to enhance the cleaning and disinfecting the hotel and achieve positive consistent results.

Front Desk Responsibilities:
• To act as the Hotel Guest Relations as required, ensuring a professional and friendly service throughout the hotel.
• To keep yourself informed of the hotel goals and objectives and those of other departments.
• To operate I.T. systems in line with company standards.
• To be fully aware of and adhere to security procedures laid down.
• To attend training when required.
• To be fully aware of and strictly adhere to all the front desk responsibilities, tech savviness is required.
• To be fully aware of and comply with hotel and company rules and regulations as identified in the team member handbook.
Entry Requirements
Skills
• The ability to listen, stress management, team motivation.
• Sensibility to customers and able to deal face-to-face with guests.
• Understanding of IT issues in relation to Front Desk.
• Attention to detail: working carefully within the minimum time
• Team working
• The ability to take the initiative
• Good physical resilience
• Organization and thoroughness: preparing bedrooms in the minimum length of time whilst respecting internal hotel procedures.
• Discretion: not disturbing guests
Qualifications
• Significant experience as a Housekeeper and/or Front desk.
• Fluency in English is required.
• Legal to work in the United States of America
• Have experience with Avid Technology Products

Job Details:
• This is a full-time or part-time position.
• No contract, only scheduled in payroll.
• Register with fob check-ins and check outs and paid hourly ($12.50-$15 p/h)
• Schedule given Sunday mornings or Monday mornings

The Palm Beach Historic Inn does not tolerate the use of alcohol, drugs, or abusive language.
The Palm Beach Historic Inn does not discriminate any applicants.

For more info, please contact Priscila at [email protected] (561) 603-9234

Dreamy right? Well if you stay at the Inn you will get a 10% OFF voucher upon check in! The have a variety of selections of what you can pick from! Starting with the choice of drinks, food and even the decorations! Enjoy your beautiful beach picnic just steps from the Inn! 🏝🧀🥂🍇☀️