Joy Fullerton

Job Title: QC Lab Technician (Exceptions Handling)

We are looking to find reliable, hard-working, and dependable individuals who wake up every morning with a sense of purpose and passion for life! This is a fast-paced environment, and it is important that applicants can thrive while maintaining an exceptional level of attention to detail. The work we do provides insightful information to doctors and other clinical professionals which helps them make important decisions and treatment plans for their patients.

Accuracy in our work is an absolute must and any small errors can create drastic outcomes affecting the patients that we support.

Role Description:

Exceptions Specialists will handle the resolving of missing information samples, minor report corrections, and actively assist in resolving deal breakers.

Purpose of the Role:

Efficiently communicate with the Pre-Analytical Operations Department, Account Managers, Sales Reps, and Customer Fulfilment to resolve any missing information as soon as the sample is received. The focus is to facilitate rapid completion of missing information, which is essential for reporting results critical to patient care.

Skills and Knowledge

High school diploma required. Some college with a focus on healthcare administration, business, science, or laboratory-related education are preferred.

Required ability to work confidently on a PC with MS Office Products.

Ability to communicate with all clients in a professional, courteous, efficient manner required.

Responsibilities:

Must identify all CLIA required information on each sample prior to contacting client.
Navigate and utilize all platforms:
LIMs, CRM, SharePoint, Sharefile, eFAX.
Communicate and obtain missing information from clients via phone, email, CWP, or fax.
Accurately accession and QC all missing information.
Track & keep record of all samples in exception.
Develop and implement missing information solutions with clients, account managers, sales reps, and customer fulfillment.
Effectively communicate all issues, progress, and results as appropriate to applicable internal staff members.
Maintain accurate records referencing any phone calls, correspondence, issues and resolutions.
Identify trends of client performance and recommend courses of action to department leadership through reports and analysis.


You Must Have:

Strong organizational and interpersonal skills.
Ability to determine the appropriate course of action in more complex situations.
Ability to work independently, exercise creativity, be attentive to detail, and maintain a positive attitude.
Ability to manage multiple and simultaneous responsibilities and to prioritize scheduling of work.
Ability to complete work assignments accurately and in a timely manner.
Ability to take initiative and multi-task several issues at once.
Ability to communicate effectively and professionally, both in verbal and written forms.
Ability to handle difficult situations involving patients, physicians, or others in a professional manner.
Experience with Laboratory Information Systems.

Complete your profile and you will be directed to schedule an Interview: https://form.jotform.com/luxusjobs/HTRXLab