Jake Poore

2026 - You’re Invited to Join the Journey—But You Must Be Willing to Move.

As we head into the new year, here’s the commitment we’re making:
Everyone is welcome to board our culture of WE. Every voice. Every role. Every person.

And with that welcome comes clarity. And if you are willing but not yet able, we will invest in you. We will train you, coach you, and support you. Growth is part of the journey here, and no one is expected to have it all figured out on day one.

But your willingness matters.

Because if someone is unwilling to grow, unwilling to be accountable, unwilling to pull their weight and own their impact on others, that’s not a skill gap — that’s a mindset gap. And that usually means this isn’t the right place for them.

This is not a culture of “well, people just need to realize that’s just the way I am.”
It’s a culture of “this is who we are choosing to become together.”

We are choosing growth over comfort.
Ownership over excuses.
Contribution over being worked around.

The train is moving. Everyone is invited to ride. Everyone will be supported to get better. But if someone chooses not to move with us, we will help them find their happiness elsewhere— because this culture is being built on purpose, and progress is not optional.

Are you exhausted from losing the wage war—watching great people leave for a few more dollars an hour?

Tired of spending your days putting out fires instead of building something meaningful?
Frustrated by patient experience scores that rise and fall with no clear pattern?

Here’s the reality: "Sometimes is the Enemy of Always."

Employees want consistent leadership.
Patients expect consistent care—no matter who walks into the room.
And people don’t thrive in a culture of sometimes.

That’s why it starts with a Cultural Compass—
A clear true north that gets everyone on the same page about how we lead, serve, and show up every day.

Each individual person wants to feel seen, heard, valued. Not occasionally.
Always.

When consistency becomes the standard, retention strengthens, trust deepens, and the experience improves.

In 2026, ALWAYS isn’t a nice-to-have.
It’s your key differentiator.

Want help building that clarity and consistency?
Let’s connect.

QUICK QUESTION:
What do you think is the great challenge?
~ Raising scores to an all-time high, or
~ Keeping the scores there once you get there?

Why?

Last week, I had an AH-HA moment!

While speaking to 250 surgeons and executive leaders at the Intuitive Summit in Dallas, I realized something simple but profound:
Patients don’t want to choose between cutting-edge robotics and a clinician who truly sees them. They expect—and deserve—both.

I was in awe watching the 5 robot demo and hearing the remarkable outcomes shared by the surgeons. The future of medicine is already here—and it’s the fusion of extraordinary technology and authentic human connection.

As Faculty for ACHE, I see this everywhere: Technology elevates precision.
Culture and teamwork elevate trust, healing, and experience.

And the line that resonated most:
doesn’t just stand for .
In today’s medicine, it must also stand for .

Because even with robotics, automation, and data guiding clinical decisions, patients measure their experience in moments:
• moments of empathy
• moments of clarity
• moments of being seen and understood
That’s the human work.
That’s the cultural work.

And that’s the important work teams must choreograph together to deliver exceptional care at scale.

Huge gratitude to the Intuitive team for hosting a remarkable gathering of leaders who care deeply about both innovation and human connection.

And one more revelation I didn’t expect:
For any future surgery in my family, the Da Vinci 5 is the only option. Its accuracy and minimally invasive precision blew me away.

Special Thanks to Joseph Del Balso and Dr. Thomas Payne for being incredible hosts!

+B+H=Trust