KDN Consulting

Happy Monday all!! Today we are sharing some interesting stats about what makes online customers irritated with e-commerce businesses. This is critical because, since the pandemic, most businesses needed to have a greater online presence for their brand, with that they also have to ensure that their customer’s experience on their site is seamless. Hence with the help of TIDIO we are sharing some interesting percentages as to what is critical to customers when they are shopping online. If you own a business and are fully online, do ensure that you focus on the areas highlighted here to avoid losing customers and having a bad customer experience.

Happy Monday all! For those of you who have been engaging with us know how much we love the field of Customer Experience (CX). In fact, we love it so much that we wanted to share this funny meme with all of you today.
As you know, CX has been talked about a lot in the past but now it is even more critical for businesses to get right. Especially during the pandemic times and now. So we just wanted to share this meme to make you smile and think how accurate this portrayal is given the times we are in right now.

There was an interesting article published late last year stating 70% of startups don’t have a Customer Experience Strategy. This is alarming because customer experience is what can make or break your business. Customer experience focuses on the relationship between a business and its customers.
This includes every interaction no matter how brief it is. It includes all stages of the customer journey-marketing materials they see before purchasing the product, the sales experience, the quality of the product or service, the post-purchase service like customer support etcetera.
Researched backed reports have shown that companies that started with a CX strategy performed better than their counterparts that didn’t.
Think about your business and see if you have a solid CX strategy in place. We help businesses start strong and if this is something you need guidance on we are here to help. We are Customer Experience Specialist and this is what we are passionate about.

It is important to have a little motivation on Mondays. Today we want to share this post done by that very accurately captures all the key steps required to move forward with your business.
Look at your journey and see if you agree with the steps captured here. Share with us 😀