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Legal clients expect law firms to respond when leaving a phone message or email within 24 hours. https://www.clio.com/resources/legal-trends/

Critical Issues That Can Ruin Your Marketing Strategy | Webzo.com | Digital Marketing Studio Critical Issues That Can Ruin Your Marketing Strategy

With responses from 190 legal marketers and 135 attorneys, the results highlight where their perspectives align between marketers and attorneys and where they differ.
https://www.legalmarketing.org/page/2018-lma-bloomberg-law-research-study