New Castle County 911

A career built on dedication, professionalism, and service.

On Friday, May 29, 2026, we congratulated Ann Balogh on her retirement after more than 23 years with NCCDE911. Throughout her career, Ann helped connect people with the resources they needed during some of life’s most challenging moments, serving as a calm and reassuring presence for both callers and responders.

Thank you for your commitment to our community and for being an important part of the NCCDE911 family. Your contributions have made a difference, and your impact will be felt for years to come.

Wishing you a happy, healthy, and well-deserved retirement, Ann! 🎊🚨☎️🚓🚑🚒

Our team… the right people, the right place, the right time.



#1739

Spring cleaning tip: go ahead and hang up on these calls. 🌸📞

They’re back… and yes, it’s those police impersonation scammers again.

We’ve recently seen an increase in scammers pretending to be Officers from the New Castle County Division of Police and other law enforcement agencies, targeting unsuspecting victims. We want to remind our community how these scams work and share important information to help you protect yourself and your loved ones.

🔍 How the Scam Works:
Scammers may call using the actual names of NCCPD officers or officers from other agencies, claiming you have outstanding warrants or unpaid fines. They often rely on fear and intimidation, threatening arrest or legal action if immediate payment isn’t made. Law enforcement will NEVER demand payment over the phone or threaten arrest if you don’t pay.

🛑 Red Flags:
• Unsolicited calls demanding immediate payment or personal information
• Threats of arrest for unpaid fines or warrants
• Requests for payment using wire transfers, gift cards, or cryptocurrency

🔒 How to Protect Yourself and help stop the scams.
• Verify the Caller: Hang up and contact the police using a trusted number. The New Castle County Police non-emergency number is (302) 573-2800
• Protect Your Information: Never share Social Security numbers or financial details over the phone
• Report Suspicious Calls: Notify your local police department.
• Share this information and trust your instincts

This week, New Castle County is proud to recognize National Public Safety Telecommunicators Week!

Every day, our Emergency Communications team answers hundreds of calls from residents facing emergencies, uncertainty, and urgent need. With professionalism and focus, they gather critical information and help ensure that police, fire, and EMS crews can respond quickly and effectively.

The scale of their work is remarkable. In 2025, they handled:
📞 575,420 total calls
🚔 118,243 police incidents
🚒 175,992 fire/EMS incidents

And the pace hasn’t slowed. In just the first three months of 2026, they’ve already managed more than 125,000 calls for service.

Their work requires quick thinking, clear communication, and a steady presence during some of the most difficult moments people experience.

Please join us as we thank our telecommunicators for the essential role they play in keeping New Castle County safe every day. 💙Thank you New Castle County 911