SysMgt.com

Immediate Opening Available:

We are a busy and growing Business IT Support company. We service Tri-State area businesses with their I.T. needs. We have 2 full time positions available. We service customers remotely and onsite at their locations - Looking to grow our team with 2 additional members.


REQUIRED SKILLS: Must have the below skills:

Most hold A+ or Network+ Certification.

* Managed Service Provider Experience is a plus
* Office 365 Experience in a corporate environment recommended
* Excellent phone and customer service skills
* Excellent documentation skills
* Ability to multitask and provide efficient support
* Must be a team player and able to communicate with teammates for a positive customer experience

Job Duties:
* Daily Helpdesk support and ticket management
* Office 365 Management and Administration
* Solarwinds Remote Management and Monitoring Administration and Support
* Acronis, Veeam, VMware support
* Onsite Projects, Install and Support
* Operating system installs (Windows 7, Windows 10, Server Installs)
* Warranty requests and RMA's
* Printer setup and support + Virus Removal
* Customer follow-up
* Office duties - Mailing, office supply ordering, and some other general tasks as needed and required.

Requirements:
• Must have a cell phone with internet capabilities (Smartphone)
• Must be able to do On-Call rotation every 4 weeks
• Must have a reliable car as onsite visits to customers required
• Must be able to lift 50 pounds
• Education Requirements - Minimum Associates Degree or Certificate Program
• Professional appearance and business appropriate dress required
• Hours of operation - Mon-Fri 8am-5:30pm - Occasional weekend projects which are scheduled in advance.

When it comes to designing and implementing your business network, we will take care of all the details. This includes everything from installation and testing, to training and educating staff on how the system works.

Keep in mind that a good switched LAN networking solution will combine the benefits of routers and switches optimally placed in the network. Attractive features include high bandwidth, easy configuration, and good quality of service.

We consider cost-effectiveness and flexibility to be the primary considerations for your network, and we can advise you on the hardware, software, and firmware that best supports your business needs, and fits your IT budget.

When we work with you, we take the time to carefully identify and document key areas. These include all applicable hardware, vendors, users, and services, establishing a baseline services need, and presenting cost effective solutions that maximize productivity.