Restaurant Raves and Rants

The groups are still active but we are no longer in Washington so please understand if we are limited on the businesses we can help.

Find yourself slumping a bit? Try a seasonal change to your menu. Keep the favorites! Fall is the perfect time to try a dish or 2 that are new. Make them a special! Find out which ones are a hit and which ones are a miss so you don't have to change the menu until you make it a permanent change!

Looking for a new way to advertise? I would like to see if we can celebrate how much our Snohomish County group has grown in the span of just a couple of years. If you are interested in donating a gift certificate to give to a group member, message us! There are over 7000 people in the group which means a GREAT opportunity to get the word out about your establishment. This is good for eateries/coffee stands/any place that sells food/drinks.
Non owner/manager- If you think your fav place is just the bee's knee's and want everyone else to tryit, consider purchasing a certificate and we will give it away! Message us if you'd like to do that!

Currently, we are posting polls to our Snohomish County Group to find out what will turn a good customer into that customer that will never return. We have gone through some of the main reasons and broke them down. We are looking forward to bringing you a full assessment on our findings once done. Feel free to join the groups and see for yourself what is being said!

It's a new year, and we have a new ! There are several complaints made by customers when it comes to all sit down eateries- from fine dining to the local diner and everything in between. Can you recognize any of these?

1) Drink/meals/courses come too slow
2) Nonpersonable waitstaff
3) Sitting 3-4 people on a table that is meant for 2
4) Excessively loud music
5) Checking in too much/too little

If you do recognize any of these, make this your establishments New Years Resolution! Find a way to fix these minor issues that are universally a large deal to most consumers! Most of these are simple changes made at a management level or with training of the staff! Think this can't really be an issue? I too can say I just had an experience the other morning where 3 of 5 of these were an issue in a local breakfast spot.

Talking to some owners recently, the discussion came up of paid holidays. Tis the season afterall. We are in Washington State, so is there a state law that requires a paid holiday? Quickly, the answer is no. What about premiums for working a holiday? Again, the answer is no.
But, let's go back to loyalty and consistency in your establishment. That means having a staff that can consistently put your brand into action. Training can cost a lot. If you have not already, look at the cost effectiveness of training new hires vs keeping a healthy happy staff. Spend a little and receive a lot. Show your staff how you appreciate them maintaining your brand image.
Happy Holidays!