Integra KV, Inc

We are seeking an experienced Human Resources (HR) Consultant to join our Human Resources team. This HR professional will function as a generalist in the human resources field by providing coaching and counsel to small business owners in all areas of HR including employee relations, benefits, training, staffing, compensation and organizational development.

QUALIFICATIONS
** Bachelor’s degree in Human Resources or related discipline
** 3-5 years of directly related experience in all areas of Human Resources, including Employee Relations, Training and Development, Staffing, Compensation, Benefits and Organizational Development.
** PHR certification is preferred
** Strong interpersonal skills, including building relationships with senior leadership
** Excellent verbal and written communication skills, including proven experience in group presentations and group facilitation

RECRUITER NOTES: This is an immediate need for an HR Consultant (Generalist) to join a fun, very team-oriented HR team within a PEO organization. The team is currently made up of 5 HR consultants/generalists, the HR Director, Benefits Admin, an HR Coordinator and an HRIS Analyst who manages the behind-the-scenes tasks. The average tenure on this team is 9.5 years as it really is a great place to work and people truly enjoy being on this team.

This person should definitely be well-rounded within HR (i.e. be able to talk about knowledge/experience of FLSA), but also experienced in employee relations. They have customers ranging in all industries/professions, so understanding employee relations of all levels (blue-collar, etc) is important. This is a VERY client-facing role, so this person needs to be super professional with STRONG communication skills.

POSITION OVERVIEW

We are seeking an experienced Human Resources (HR) Consultant to join our Human Resources team. This HR professional will function as a generalist in the human resources field by providing coaching and counsel to small business owners in all areas of HR including employee relations, benefits, training, staffing, compensation and organizational development.

POSITION QUALIFICATIONS

** Bachelor’s degree in Human Resources or related discipline
** 3-5 years of directly related experience in all areas of Human Resources, including Employee Relations, Training and Development, Staffing, Compensation, Benefits and Organizational Development.
** PHR certification is preferred
** Strong interpersonal skills, including building relationships with senior leadership
** Excellent verbal and written communication skills, including proven experience in group presentations and group facilitation

RECRUITER NOTES: This is an immediate need for an HR Consultant (Generalist) to join a fun, very team-oriented HR team within a stable, yet growing organization. The average tenure within the HR department is 9.5 years as it really is a great place to work and people truly enjoy being on this team.

This person should definitely be well-rounded within Human Resources but also experienced in employee relations. This is a VERY client-facing role, so this person needs to be super professional with STRONG communication skills.

The hiring manager is ready to set up interviews now - don't miss this opportunity!!!

POSITION SUMMARY
We are currently seeking a Customer Service Representative to respond to customer's inquiries or complaints regarding the organization's products or services via phone, email, or online chat. They’ll coordinate problem resolution with appropriate departments and inform customers of standard procedures or resolution of problem on service issues.

RESPONSIBILITIES
- Confer with customers via phone, email, and online chat about products, services, and account information and address and resolve customer service issues.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments, or actions taken.
- Support the sales team and clients with assistance in accessing resources.
- Maintain a working knowledge of products, services, policies, and marketing trends within the business to serve as an internal information source for departments and provide recommendations suited to each customers’ needs.
- Identify technical errors and user error trends by call and email tracking, peer discussion, and internal dialog and report those trends to management and appropriate departments.

EDUCATION AND EXPERIENCE
- High school education or equivalent; Associate’s degree is preferred
- One to three years of customer service experience
- Previous call center experience is preferred (not required as this is NOT a call center)

SKILLS AND ABILITIES
- POSSESS A STRONG POSITIVE ATTITUDE
- Demonstrate the ability to provide outstanding customer service
- Basic computer skills, specifically -
Microsoft Excel and Outlook
- Excellent verbal and written communication skills, as well as excellent listening skills
- Strong critical thinking and problem-solving skills
- Ability to plan and organize work, set priorities, and direct own activities with limited supervision
- Ability to adhere to a schedule
- Strong time-management and multi-tasking skills
- Ability to manage multiple systems and websites simultaneously
- Ability to articulate ideas and processes
- Ability to adapt to a changing environment

RECRUITER NOTES: “ It’s an in-bound rep position where they’ll be talking to professionals about online courses in the Insurance and Securities space.”
- Casual environment; jeans every day
- 10 people on the team and everyone is very relaxed; cordial; great morale, etc.

UPDATED Q&A (8/19/21)
Do you know how long you all are expecting to work from home?
- At least until early 2022 and we will re-evaluate things then.

Q&A WITH THE HIRING MANAGER (5-21-2020)
Assuming this will be either a Skype or some sort of virtual interview, correct?
- The hiring manager will do a regular phone interview first.
- If that goes well, then we’ll do a quick/follow-up Skype or Zoom with a few of us and the candidate

What will the training look like since everyone is working remote?
- The “experienced folks” will do screen share training…along with the HM at times, as well

Will the shift still be Monday – Friday somewhere between 7:30a – 4:30p and like 9:30 – 6:30p?
- Yes, with one Saturday a month from 8a – 12p