Hampton Inn Milwaukee-Northwest

We're looking for you! Now hiring a Guest Service Rep at the Hampton Inn Milwaukee-Northwest hotel!

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

• Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

• Date stamps, sorts, and racks incoming mail, faxes and messages.

• Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

• Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

• Accurately checks out guests and communicates departures with housekeeping staff.

• Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.

• Makes, confirms and cancels reservations via telephone, computer and in writing.

• Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

• Posts charges such as room, food, liquor, or telephone, to ledger.

• Deposits guests' valuables in hotel safe or safe deposit box.

• Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

• Maintains the cleanliness and organization of the hotel lobby and front desk area.

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