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The problem isn't your AI. It's what's underneath it.
Most utilities have invested in AI. Few can show real results. Not because the models fail, but because data is fragmented and AI lives outside the processes where decisions are actually made.
The architecture is the strategy: https://hubs.li/Q04lf3Rv0
95% of enterprise AI projects deliver zero measurable ROI.
And utilities are investing billions.
The gap isn't a technology problem, it's an architecture problem.
Two structural barriers are quietly holding back AI ROI across the sector. Most executives don't see them until it's too late.
We broke them down: https://hubs.li/Q04k0yz10
04/27/2026
Many utilities are still struggling to deliver the level of customer experience today’s consumers expect.
took a different path to accelerating technology modernization with a unified platform that transformed its operations and customer management.
That impact didn’t go unnoticed. The industry recognized this achievement at IUCX 2026, and Utility Dive, one of North America’s leading utility publications, highlighted their transformation.
When innovation delivers real results, recognition follows.
👉 Read the full story:
ECOGAS Recognized at IUCX 2026 for Operational Transformation in Collaboration with Open | Utility Dive Utility industry news and analysis for energy professionals.
And that’s a wrap on .
A few days of real conversations, practical ideas, and one clear takeaway: AI in utilities only matters when it moves from insight to action.
From sessions on “When the CIS Thinks”, to the Billing & Payments and Credit & Collections deep dives, we explored what happens when AI is embedded at the core, not added on top, powering smarter decisions, improving financial operations, and enabling more empathetic customer engagement.
⚙️ Smarter operations
🔎 Real-time decisioning
🤝 Better customer experiences
The future isn’t about more tools, it’s about systems that actually work.
Great connecting with so many teams pushing the industry forward. And to the team behind IUCX, thank you for creating a space where these conversations can happen.
See you next year.
IUCX
04/16/2026
The best implementations happen when technology, teamwork, and ex*****on stay aligned from day one.
What achieved was not just a system go-live. It was a coordinated transformation effort across regions, time zones, and teams, built to evolve with a unified platform for customer service, billing, field operations, and self-service. That level of ex*****on is what makes recognition like this meaningful.
We are proud of the collaboration behind this project, and grateful to the ECOGAS México team for the trust, discipline, and shared commitment that made it possible.
This recognition reflects what can happen when utility expertise and technology teams work as one.
Learn more: https://hubs.li/Q04cq-xW0
12/29/2025
As we welcome 2026, we thank our collaborators, clients, and partners for being part of a year of shared progress and achievements.
🎉 Here is to a new year filled with innovation, growth, and continued success.
Happy New Year 2026 from Open!
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