Life DME

Life DME annual appreciation gathering this year took us to House of Kobe in which we celebrated another successful year. Our team is what makes Life DME a success from Resmed CPAP to continuous glucose monitors (CGM) Dexcom and Freestyle Libre. Our success in compliance and strong engagement with patients to ensure patients supplies. Special shout OUT to Bridgette who now has been with Life DME for 5 Years. Other awards were given to:
Tiffany
Joseph
Erica
Hakam
Kinan

Philips Respironics a week ago sent a letter out to us regarding a recall of a number of their devices. As of Tuesday, Life DME followed the process as requested by Philips Respironics in registering all equipment that are with patients.
Based on the information given to us Philips Respironics will be in contact with our patients accordingly to schedule a repair or replacement for the equipment that has been identified as part of the recall.

We encourage patient’s who have equipment over 5 years to reach out to Life DME at 219765-1296 ext 109 to see if they qualify for a new CPAP.

Moreover, if a patient would like we encourage them to go to the following web site to see if they can expedite the process of getting a replacement at
https://www.philips.com/src-update

On the right column of the site is a registration link or they can call the following number:
877-907-7508

We regret of the inconvenience this might have on our patients who use these devices and hope by working together we will get through this together.

The recall notification (U.S. only) / field safety notice (International Markets) advises patients and customers to take the following actions:

For patients using BiLevel PAP and CPAP devices: Discontinue use of affected units and consult with physicians to determine the benefits of continuing therapy and potential risks.

For patients using life-sustaining mechanical ventilator devices: DO NOT discontinue or alter prescribed therapy, without consulting physicians to determine appropriate next steps.

Philips is recommending that customers and patients halt use of ozone-related cleaning products, and adhere to their device Instructions for Use for approved cleaning methods.

Today, the management team at Life DME recognized the amazing efforts put forth in 2020. The entire team despite the challenges of a pandemic was able to rise to the occasion. There is no doubt the success of Life DME is due to the commitment given by these individuals to our patients and the trust given by the physicians and hospital systems in the region to care for those patients