NGL Insurance Company

A rainy morning didn’t stop members of our team from trading their desks for hard hats. NGL had the privilege of sponsoring and volunteering at the Frame Up on the Square event for Habitat for Humanity of Dane County.

Together, they framed walls that will one day hold family photos, celebrate milestones, provide comfort during difficult times and dream of the future. It’s inspiring to know that the work we did today will become a piece of a home where a family can grow, thrive and create lasting memories.

One wall, one home, one family at a time. We are grateful to give back and support our community.

Congratulations to our 17 team members who earned promotions as part of our spring promotion cycle! Their hard work, dedication and commitment to excellence have made this achievement well-deserved. We appreciate the contributions they make every day and for the impact they continue to have on NGL, our policyholders and partners.

We are proud to celebrate their success and look forward to seeing what they will accomplish in their new roles!

💻NGL’s Newly Enhanced Website Adds Chat Feature for Preneed (Funeral Insurance) Policyholders 💬

When NGL launched its new website in late 2025, it was developed to deliver a faster, more intuitive, user-friendly digital experience for current and potential policyholders, agents and job candidates.

“The new website reflects NGL’s ongoing commitment to innovation, transparency and providing excellent customer service by offering streamlined navigation, modern design and expanded access to product and company information,” said Maria Lubick, Assistant Vice President, Corporate Communications and Community Engagement. “We focused on creating a website that is informative, easy to navigate and accessible across all devices while better showcasing our products, service and company values.”

A major addition to the website is the introduction of a live customer service chat feature. Preneed (funeral insurance) policyholders with policy-related questions can connect directly with an NGL customer service representative in real-time, during NGL business hours. This new feature provides faster assistance, personalized support and a more convenient way for policyholders to receive answers without needing to place a phone call or wait for an email response.

“This new chat feature technology allows us to connect with policyholders faster, helping reduce call volumes and improve wait times,” said Drew Prenli, Assistant Vice President, Customer and Distribution Solutions. “Providing a superb customer service experience is a priority at NGL. Our experienced representatives set us apart from other insurance carriers. That’s why policyholders can be confident that when they message us on chat, they are speaking to an actual NGL representative in Madison, not an AI bot.”

Read more: https://nglic.com/post/enhanced-website-adds-chat-feature-for-policyholders