TrueAccord

The Federal Communications Commission (FCC) is seeking public input on identifying FCC rules for the purpose of alleviating unnecessary regulatory burdens. In a public notice released March 12, 2025, the FCC announced the Commission is seeking comments on deregulatory initiatives to identify and eliminate those that are unnecessary in light of current circumstances. The FCC notice stated: “in addition to imposing unnecessary burdens, unnecessary rules may stand in the way of deployment, expansion, competition, and technological innovation.” Reply comments are due by April 28, 2025....

FCC Orders to Take Effect While Comment Period to Identify Burdensome Rules Opens - TrueAccord Blog Learn about two FCC Orders that both impact the debt collection industry from TrueML Technologies expert Kelly Knepper-Stephens.

Striving to deliver positive consumer experiences is not just a best practice—it is becoming a more prominent component of compliance in debt collection, especially when it comes to consumer communication. As consumer preferences have shifted toward digital channels, the success of a business’s debt recovery operation (whether in-house or outsourced to a third-party agency) hinges on engagement through online platforms, emails, and text messaging....

The Dangers of Dark Patterns in Digital Communication for Debt Collection and Best Practices to Avoid Them - TrueAccord Blog What are "dark patterns" in debt collection? What are risks and consequences? Learn how TrueAccord avoids dark patterns for better results.