Speed Script Pharmacy Software

NCPA 2022 Booth 1136

Job Description:

Speed Script is a software company that provides pharmacy management systems and services to independent pharmacies and small chains across the United States. We are currently looking for a customer support representative (CSR) to join our team. As a CSR for Speed Script, you will be responsible for providing our pharmacy customers with software support for our proprietary pharmacy software, which includes our own point-of-sale system built for pharmacies, as well as additional software applications which help run a pharmacy business operation.

The applicant will be required to provide excellent customer service and should have a desire to acquire new knowledge and enhance their skillset.

Responsibilities include:
• Become proficient with Speed Script software and use your knowledge to provide the best possible support to our customers

• Be the first point of contact for Speed Script customers when calling for support and assisting customers with their needs.

• Provide customers with timely, accurate, and complete information on their support cases via various communication channels such as email and phone

• Documenting all customer calls and interactions in our CRM system.

• Escalating calls to the appropriate team when necessary.

• Participate in testing Speed Script software updates, focusing on trying to catch problems before they are released to customers.

• Participate in product enhancements by providing suggestions through the appropriate channels to help improve our customers product experiences

• Other responsibilities and duties as assigned.

What we are looking for:
• Excellent communication skills and ability to communicate with both technical and non-technical people
• Ability to work as part of a team to resolve customer issues and independently when required
• Proficient in navigating a computer running a Microsoft Windows operating system and using Microsoft Office applications
• A desire to learn and share knowledge with team members and customers
• Be a part of our 24/7 support coverage by being part of an on-call rotation schedule
• Pharmacy experience is preferred but not required.
• Some travel in the future as you grow with the position.

The work hours are 8:30 – 5:00, with some after hours and weekends.

Speed Script Perks: Group Medical, prescription and dental insurance, Company bonus plan, holiday pay plan, earn 48 hours PTO each year and vacation, paid bi-weekly, 401(k) matching and working remotely from home a couple of days a week. Office breakroom is stocked with snacks and beverages.

Email resumes to or contact Chuck Welch ([Email hidden]) or Sally DeWeese ([Email hidden]) if you have any questions.

Congrats on your 13th Anniversary with Speed Script, Shaun. We are lucky to have you and value your dedication and contribution. You are a Rockstar to our Customers and Team!

Happy St Patrick's Day! We are lucky to have such wonderful pharmacy customers who make a difference in their communities.

During the patient safety awareness week, explore how Speed Script Pharmacies use the latest technology to eliminate errors while saving valuable time within their workflow. Scott at Galva Pharmacy was the first Pharmacist to use from in his Pharmacy. Now almost a year later, followed by many pharmacies today.
https://drfirst.com/press-releases/galva-pharmacy-first-ai-improve-drug-matching-usability-of-rx-instructions-e-prescriptions/

Galva Pharmacy is First U.S. Pharmacy to Use AI to Improve Drug Matching and Usability of Rx Instructions in E-Prescriptions Read Galva Pharmacy is First U.S. Pharmacy to Use AI to Improve Drug Matching and Usability of Rx Instructions in E-Prescriptions, the latest press release from DrFirst.com covering recent events in healthcare.

Speed Script is a proud partner to bring this innovative SmartSuite solution from DrFirst to pharmacies. It's a huge timesaver that frees up time for patient consultations and other clinical work that impacts the patient. Congratulations on this special recognition as an Edison Awards Finalist.

Game-Changing Pharmacy Solution Recognized as Edison Awards Finalist Read Game-Changing Pharmacy Solution Recognized as Edison Awards Finalist, the latest article from DrFirst.com covering recent events on in healthcare.

Happy Employee Appreciation Day!

Speed Script is proud of its driven team. Our team is professional and dedicated behind the scenes and with our customers. Speed Script appreciates the contribution of every single one of you. Keep up the excellent work!

March is National Nutrition Month to celebrate a World of Flavors. This article has excellent resources to explore food from global cultures. Check out the Whole U Foods of the World series here. Provide education and promotions on nutrition at your pharmacy this month to create awareness in your community.

Celebrate National Nutrition Month this March March is National Nutrition Month, a month dedicated to exploring the benefits of a nutrient dense diet. There are many ways to celebrate and prioritize nutrition throughout the Month of March and...

Congratulations Chris, on this special milestone with Speed Script. Thank you for all you do for our customers and our team! You rock!

Speed Script is sending gratitude and appreciation to all caregivers. Thank you for everything you do to care for patients.