Northeast Independent Living Program

Have you checked out the ADA National Network fact sheet on "ADA (Americans with Disabilities Act) Quick Tips - Customer Service for Front Line Staff"? It's a great resource whether you're just starting your own business or you've been in the game for a while. Customer service training is standard at most companies, and these tips are easy to incorporate. Learn about it here: https://adata.org/factsheet/quicktips-customer-service?fbclid=IwY2xjawSXpqtleHRuA2FlbQIxMABicmlkETFlMllTNUFrMVNVcXJieXNPc3J0YwZhcHBfaWQQMjIyMDM5MTc4ODIwMDg5MgABHjnz4Ws6KMjYpOxbpMoIolcUNn3GDgOEegngTlawyEucjZK5Wier19evY9CG_aem_OQi6MmCdsPDvvxHQNC9S4A

"Your program is fantastic. It has given me a new version of freedom that I have needed for some time!" - A wheelchair user in Brockton on MassHealth. REquipment Inc provides free, gently used, durable medical equipment and assistive technology to residents in Massachusetts. No prescription necessary. No insurance hoops or hurdles (yes, you qualify). Donated equipment is refurbished and sanitized. It may be picked up for free or delivered for $20 anywhere in the state. Find what you need at: DMEreuse.org (and keep checking as their inventory changes often)

The Massachusetts Legislature on Thursday approved a bill that removes outdated and offensive terminology related to people with disabilities from the state's General Laws and replaces it with person-first language, such as "person with a disability". Read about it here: https://www.wwlp.com/news/massachusetts/state-legislature-approves-bill-removing-outdated-disability-terms-from-state-laws/

Over a third of family caregivers in the U.S. have disabilities - and are more likely to be caregivers than people without disabilities. Read about it here: https://19thnews.org/2026/05/family-caregivers-disabilities-need-support/