CDN Partners

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https://conta.cc/3UFWNGh

Hurricane Ian - Be Prepared Hurricane Ian is Around the Corner. Are you Ready? Due to the approaching hurricane Ian we have listed some instructions for your computer equipment. We recommend that all computer equipment is po

Microsoft is currently experiencing Outlook 365 issues and their email systems (and yours) are down. There is nothing you or us can do anything about it. All we can do is sit and wait.

Dear Friends,

Last week we shared our work from home plan with you. Tomorrow we will be performing a test run to ensure we have the "bugs" worked out and we can continue to provide you with the excellent service you have come to expect from us. Below is a recap of our plans and procedures for contacting us during this trial run.

We appreciate your patience and understanding while we ensure that your technology needs continue to be met during this time of uncertainty.


All CDN staff is equipped to perform all necessary job functions from their home, hotel, favorite coffee shop, or anywhere internet is available.
All support tickets should continue to be emailed to [email protected]. If your email is down, please call the office at 863-644-2236 and follow the prompts.
All phone calls will be answered by an auto-attendant reminding you that support requests are to be emailed to [email protected]. An option will be given to leave a voice message. That message will be emailed to [email protected] and someone will return your call as soon as reasonably possible.
To protect the health and safety of our staff (and yours too), on site visits will be limited to emergencies only. Your server or firewall down is an example of an emergency. Your workstation is acting strangely may not be an emergency.


If you have any questions, please feel free to reach out.

-Dan

CDN Partners Whether you have a 5 user network at a single location or a 500 user network spread throughout the United States, we can provide you with a solution that will be cost effective and reliable.

Dear Friends,

Like most companies, we at CDN Partners are fine tuning our work from home procedures in preparation for a COVID-19 outbreak (or other emergency, really). Being a technology company, we are already well prepared and have a plan in place. We want to share that plan with you so that you know how CDN will continue to serve your tech needs in an emergency.

• All CDN staff is equipped to perform all necessary job functions from their home, hotel, favorite coffee shop, or anywhere internet is available.
• All support tickets should continue to be emailed to [email protected]. If your email is down, please call the office at 863-644-2236 and follow the prompts.
• All phone calls will be answered by an auto-attendant reminding you that support requests are to be emailed to [email protected]. An option will be given to leave a voice message. That message will be emailed to [email protected] and someone will return your call as soon as reasonably possible.
• To protect the health and safety of our staff (and yours too), on site visits will be limited to emergencies only. Your server or firewall down is an example of an emergency. Your workstation is acting strangely may not be an emergency.

We will be implementing this for a day next week as a test run. We will send out a reminder email the day before the selected test day.


If you have any questions, please feel free to reach out.

Sincerely,

Dan Scott
CDN Partners, Inc
cdnpartners.com
863.644.2236

CDN Partners Whether you have a 5 user network at a single location or a 500 user network spread throughout the United States, we can provide you with a solution that will be cost effective and reliable.

We've just launched our new website! Check it out and let us know what you think. -Dan

CDN Partners Whether you have a 5 user network at a single location or a 500 user network spread throughout the United States, we can provide you with a solution that will be cost effective and reliable.